Digital Process Automation Lead Job
This role aims to establish an Automation Centre of Excellence, providing governance and delivery frameworks, policies, procedures, and principles. It involves implementing and governing environment strategies, licensing, and standards for secure development.
* Develop and implement the COE, including delivery and governance frameworks, to provide a platform for secure development across a distributed automation delivery structure.
* Create COE frameworks that include policies and procedures for assessing automation opportunities, providing direction on citizen development vs. professional development scenarios, delivering secure environment and administration capabilities, and knowledge sharing, including standards, templates, etc.
* Implement a change approval board process that allows minor, non-code, or cosmetic changes to bypass extensive UAT, sign-off, and the weekly CAB process.
* Host regular knowledge sharing sessions through the IT COE to demonstrate and showcase low code solutions implemented in other areas of the university.
* Publish a catalogue of available solutions so that different areas can reuse and adapt these solutions for their specific use cases, avoiding duplication of work and enhancing efficiency.
* Establish a centralized service/point of contact for all IT Department and vendor engagements and liaise across IT Units to obtain answers and advise on solutions.
The Digital Process Automation Lead will support organizational needs, including resolving conflicting demands, designs, and initiatives that continue to mature this capability. They will align with and actively demonstrate the Code of Conduct and Values, cooperate with all health and safety policies and procedures, and take all reasonable care to ensure that their actions or omissions do not impact on the psychosocial or physical health and safety of themselves or others.
Key Responsibilities:
1. Develop and Implement Governance Frameworks: Establish the Automation Centre of Excellence, providing governance and delivery frameworks, policies, procedures, and principles.
2. Design and Deliver COE Frameworks: Create COE frameworks that include policies and procedures for assessing automation opportunities, providing direction on citizen development vs. professional development scenarios, delivering secure environment and administration capabilities, and knowledge sharing, including standards, templates, etc.
3. Implement Change Approval Board Process: Develop and enforce guardrails that are appropriately scaled to the complexity and risk of the automation projects.
4. Host Knowledge Sharing Sessions: Host regular knowledge sharing sessions through the IT COE to demonstrate and showcase low code solutions implemented in other areas of the university.
5. Publish Catalogue of Available Solutions: Publish a catalogue of available solutions so that different areas can reuse and adapt these solutions for their specific use cases, avoiding duplication of work and enhancing efficiency.
Required Skills and Qualifications:
* Tertiary Qualification: Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training, and experience.
* Cloud Software Vendor Experience: Significant experience in specialist consulting in a Cloud Software Vendor/Enterprise Organization, specifically in CRM SaaS applications.
* Third-Party Delivery Engagements: Experience working with and managing third-party delivery engagements – e.g., Managed service for support and delivery of MS Power Platform solutions.
* Microsoft Power Platform and Dynamics 365: Demonstrated technical capability and knowledge in Microsoft Power Platform and Dynamics 365 with a strong understanding of the latest features and advancements.
* Automation Landscape: Demonstrated understanding of the automation landscape to provide advice on appropriate automation opportunities and platforms.
* Business Acumen: Strong business acumen to understand business objectives, challenges, constraints, and opportunities.
* Communication and Presentation Skills: Excellent presentation and communication skills, with the ability to explain complex concepts in simple terms and strong workshop facilitation skills.
* Solution Definition and Implementation: Proven experience leading solution definition for enterprise customers, including detailed project planning and effort estimation activities.
* Robust Digital Strategies: Proven ability to successfully develop and lead the implementation of robust digital strategies to deliver business outcomes and experience with driving technology change.
Benefits:
* Flexible Working Hours: Flexible hybrid working
* Additonal Leave: An additional 3 days of leave over the Christmas Period
* Lifelong Learning and Career Development: Access to lifelong learning and career development
* Progressive HR Practices: Progressive HR practices
* Discounts and Entitlements: Discounts and entitlements