As the National Accounts Officer, you'll play a key role in managing financial operations, supporting strategic initiatives, and ensuring the accuracy and integrity of our billing and accounts receivable processes. From reconciling high-volume transactions to liaising with internal teams and external partners, this role is ideal for someone who thrives on structure, precision, and stakeholder collaboration.
You'll be joining a team that values innovation, process improvement, and shared success — all while contributing to QIC's purpose of responsibly investing for the prosperity of clients, people, and communities.
Key responsibilities:
* To assist with the identification and allocation of payments for all monies received by CBRE in a timely manner.
* Maintaining the billing system in Salesforce and the accounts system in MRI for Brand iQ by instructing team of cut-off dates & when invoices need to be generated by.
* To investigate and answer all account receivable enquires received by Brand iQ.
* Assisting Brand iQ Managers/ Co-Ordinator's with reconciliation of accounts, arrears management, payment plan queries and monies allocation.
* Credit notes allocations in MRI which reflect back to Salesforce.
* Generating monthly/adhoc financial reports in Salesforce and MRI.
* Investigate payments on MRI for clients claiming payment.
* Produce EOM slides for Centre Management meetings.
* Support Business Development Manager, Vending & Storage with monthly invoicing by forwarding invoices via email to clients.
* Assisting with data entry for Brand iQ's budget and reforecasting.
* Monitor and action emails sent to Brand iQ email account in a timely manner.
* Provide Financial Workflow training to Brand iQ on a regular basis and to new starters
* To act as the conduit between MRI and Salesforce by ensuring the transfer of financial transactions are processed correctly and to raise any issues to the National Manager, Strategy & Business Operations
About you
You're a proactive and organised finance professional with at least three years' experience in commercial accounts receivable. You bring a strong understanding of accounting principles, a sharp eye for detail, and a passion for process improvement.
You're confident working with systems like MRI and Salesforce, and you're comfortable navigating high-volume transactional environments. Whether it's reconciling accounts, generating reports, or training team members on financial workflows, you approach every task with accuracy and accountability.
You're also a natural communicator — someone who can build strong relationships with stakeholders, respond to queries with clarity, and work both independently and as part of a collaborative team.
To succeed in this role, you will have:
* At least three (3) years' experience in commercial accounts receivable
* Solid understanding of basic accounting principles
* Sound knowledge in MRI accounting system and/or Salesforce CRM system
* Highly developed skills in customer relationship and accounts management
* An ability to proactively prioritise and manage expectations
* High degree of accuracy and a keen eye for detail
* An ability to work independently but also work within a Team
* The ability to communicate articulately and efficiently with others
* Working knowledge of MS Excel and MS Word
Preferred:
* Tertiary qualification in Finance, Accounting, Business Administration
* An understanding of commercial and retail leasing
* National exposure and experience in Australia
* Exposure to financial accounting management across multiple income streams