Urgent requirement of Customer Support Engineer - Contract - Perth
Requirements
Essential Skills :
* 5+ years of experience with GE Smallworld PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8
* Must have 5+ years of experience with magik, Java, VMDS & Oracle Database
* Must have SQL, shell scripting, ability to read and interpret logs & debug files
* Installation of Operating system patches and other 3rd Party Software such as ONA, Data Center Management,etc
* System configuration and Hands on Experience with installation of GE Smallworld suite of products
* Must have experience in picking up and installing fixes on live customer systems
* Proven track record of problem analysis, identification and resolution
* Strong troubleshooting & debugging skillsMS office applications (Word, PowerPoint, Excel) and MS Outlook competency
* Object-Oriented programming techniques, Oracle, and/or system administration, is a plus
Desirable Skills:
* Ensure success by fostering a balanced relationship that benefits both GE and the customer with the goal of producing the highest level of customer support and satisfaction
* Should take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues
* Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols
* Mentors staff in troubleshooting and analysis methods
* Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team
* Analyze and troubleshoot issues involving all aspects of GE solutions, including but not limited to user interface, network and communication connectivity and performance
* Troubleshoot and identify product problems for presentation to engineering for resolution or disseminates appropriate necessary information to correct issue
* Adhere to all Quality processes. Ability to be part of an on-call rotation for after business hour customer calls
Duration: 11 Months and possible extension
Eligibility: Australian/NZ Citizens/PR Holders only
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