At Meraki Care, we believe in delivering support with heart, empathy, and purpose. We’re seeking a dedicated and organised Service Coordinator to join our passionate team and help ensure our participants receive exceptional care and support in their daily lives.
About the Role:
As a Service Coordinator at Meraki Care, you will be responsible for overseeing the day-to-day coordination of participant supports across our Supported Independent Living (SIL) homes and community services.
This role involves working closely with participants, families, staff, and other stakeholders to ensure high-quality, person-centered support and smooth service delivery.
You’ll take the lead in managing staff teams, maintaining compliance and documentation, and ensuring each participant’s goals and needs are consistently met.
Key Responsibilities
* Coordinate participant onboarding and ensure a smooth transition into Meraki Care services.
* Liaise with participants, families, and external stakeholders to foster strong, collaborative relationships.
* Conduct regular house visits to monitor participant wellbeing and ensure the smooth running of SIL houses.
* Oversee staff management and team performance, providing support, guidance, and supervision.
* Manage rosters for small teams, including managing daily shift changes and coverage.
* Maintain accurate documentation and daily records for each participant in line with NDIS requirements.
* Organize and coordinate participant appointments, community access, and day-to-day activities.
* Prepare, review, and update participant reports and support plans.
* Ensure the efficient, safe, and person-centered operation of SIL houses and services.
* Uphold compliance with NDIS Quality & Safeguards standards and Meraki Care policies.
About You
* Previous experience as a Service Coordinator, Team Leader, or Support Coordinator in the disability sector (preferred).
* Excellent communication, leadership, and problem-solving skills.
* Strong organisational and time management abilities.
* High attention to detail and a commitment to maintaining accurate records.
* Experience using rostering and client management systems.
* Understanding of NDIS guidelines, SIL operations, and person-centered practice.
Why Join Meraki Care?
* Supportive, values-driven workplace culture.
* Opportunity to make a genuine difference in the lives of people with disabilities.
* Ongoing professional development and training opportunities.
* Competitive salary and flexible working arrangements.
How to Apply
If you’re ready to bring your passion and professionalism to a team that truly cares, we’d love to hear from you!
Please submit your resume and a cover letter outlining your experience and interest in the role.