Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
IDEMIA is seeking a Junior System Administrator to join our Managed Services Support Team, providing high-quality end user support and outstanding customer service to our government clients. The role is responsible for technical troubleshooting, incident resolution, and effective escalation to senior technical teams in line with ITIL processes. You will also contribute to proactive system maintenance, system health checks, and timely fulfilment of service requests.
Key Missions
Skills and Experience:
* 1+ years’ experience in a similar role
* Experience working within the APS and ITIL environments
* Experience working in a level 1 service desk environment
* Strong technical ability in Software Application Support
* Strong ability for technical analysis and critical thinking to solve issues
* Broad knowledge of different technologies (Linux, Windows, Network, Oracle)
* Interest in learning a Linux environment.
Profile & Other Information
Desirable
* Experience using ITSM tool Service Now
* Previous experience in Biometrics Technologies.
* Experience in data extraction and reporting from relational databases.
* Virtualization experience, VMware or Citrix (Virtual Apps and Desktop)
* Good experience managing Windows environment, Win10, Server 12-19, Active Directory, Group Policy, SCCM, Patch management.
* Knowledge of network protocols and administration (F5, Cisco)
* Infrastructure, Veeam, NetApp and backup solutions
* Knowledge of ISM compliance and cyber security practices
* ITIL 4 foundation
Mandatory:
* You must be an Australian Citizen to apply for this role
* You must hold a minimum of Negative Vetting 1 (NV1) security clearance to be considered for this role.
By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies