Company OverviewWe are EIL Global, a leading IT services provider operating in the Asia Pacific and EMEA regions. Specializing in desktops, servers, networks, and data center technologies, we support digital transformation via professional and managed IT services. Our headquarters are in Adelaide, Australia, and we have a worldwide presence. With a focus on AI-based innovations and blockchain solutions, EIL Global drives IT infrastructure advancements.Job OverviewWe are seeking a Full-Time Desktop Support Engineer to join our team in Brisbane. This mid-level position involves providing top-notch desktop support services and requires an individual with strong technical skills and troubleshooting expertise.Qualifications and SkillsProficient in Windows OS troubleshooting with extensive experience in handling system issues. (Mandatory skill)Skilled in active directory management, including adding and removing users, managing permissions, and directory structuring effectively.Experienced in Microsoft Office 365 support, providing assistance with installations, updates, and troubleshooting for end users.Competent in using remote desktop tools to provide offsite support to users, resolving issues efficiently and effectively.Able to troubleshoot and resolve network connectivity issues, ensuring seamless networking and communication in the organization.Capable of performing hardware diagnostics and repairs, addressing various device malfunctions and maintaining equipment efficiency.Knowledgeable in asset management, including tracking and management of IT assets to optimize resource utilization.Experience with imaging and reimaging, simplifying setup processes for end-user devices and maintaining system integrity.Roles and ResponsibilitiesProvide timely and efficient desktop support for all end users within the organization, ensuring minimal downtime and disruption.Conduct system diagnostics and troubleshoot hardware/software issues, resolving problems promptly to maintain system functionality.Manage active directory operations, including user account maintenance, password resets, and permission updates.Perform hardware installations, replacements, and upgrades, keeping equipment current and functional for user needs.Support network connectivity, ensuring stable and secure access for all devices linked within the organization network.Collaborate with colleagues and other IT professionals to streamline processes and enhance the IT service delivery model.Implement and support security measures, ensuring data protection and compliance with existing IT policies.Document all procedures and troubleshooting steps accurately for future reference and process improvement.
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