Duty Manager (pre-opening) - Crowne Plaza CarltonHotel Brand: Crowne Plaza Hotels & ResortsLocation: Australia, Victoria, CarltonHotel: Melbourne Carlton (MELCN), 701 Swanston Street, 3053Crowne Plaza Melbourne Carlton (pre-opening) set to open in December 2025, will be a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway.
Conveniently located close to world-class Universities in the heart of Melbourne's Innovation District, the hotel's ideal location overlooking Lincoln Square allows you to experience the best of the local community and beyond, whether visiting for business, leisure, or a meaningful gathering.The hotel aims to be a sought-after destination for both business and leisure travelers, featuring a new restaurant that aspires to be Carlton's culinary destination for unique and exceptional dining experiences.Crowne Plaza Melbourne Carlton is the perfect hub for corporate and social events.
Our flexible conference spaces and function rooms are fully equipped with state-of-the-art audio-visual technology, and our private dining room offers an exclusive, intimate experience.We are looking for Duty Managers who can help us set out on the right foot from Day 1 by setting standards, creating SOPs, inspiring, and leading a team of professionals committed to delivering a unique and exceptional hospitality experience in Melbourne's newest accommodation, dining, and events destination.A little taste of your day-to-day:Every day is different, but you'll mostly be...Assisting the Front Office Manager in ensuring departmental readiness for openingLeading, coaching, and developing a team of committed hospitality professionalsDelivering exceptional guest and corporate experiences by setting high standards and finding new ways to exceed themHelping ensure the front office team delivers great service, professional attention, and personal recognitionGreeting guests upon arrival, engaging with them, responding to complaints, soliciting feedback, and building relationships to improve guest satisfactionHaving authentic conversations with guests to resolve issues, queries, or concernsBeing the first point of contact for critical emergency situationsWhat we need from you:At least 2 years' front desk/guest service leadership experienceBasic mathematics skillsFluent in English, both spoken and written.
Additional languages are a plusExcellent communication, problem-solving, reasoning, and motivational skillsThe ability to stand for long periods at the front desk and occasionally lift heavy itemsWorking knowledge of hotel property management systems like Opera is beneficialWillingness to work evenings, weekends, and public holidaysFull unrestricted Australian working rightsWhat you can expect from usWe provide everything you need to succeed—from a competitive salary to a wide range of benefits, including accommodation discounts and top-tier training.We foster an inclusive culture that celebrates diversity and encourages colleagues to bring their whole selves to work.
IHG Hotels & Resorts are committed to equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
We promote trust, support, and acceptance, welcoming diverse backgrounds, experiences, and perspectives.At IHG, we strive to deliver True Hospitality for Good—making guests and colleagues feel welcome, cared for, recognized, and respected worldwide.If you don't meet every requirement but believe you'd be a great fit, don't hesitate to apply.
Start your journey with us today.
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