Stakeholder Engagement, Communications and Brand Manager, ScamsStakeholder Engagement, Communications and Brand Manager, ScamsGet AI-powered advice on this job and more exclusive features.Fairness feels goodMake a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.Company DescriptionFairness feels goodMake a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.The Australian Government is implementing a Scams Prevention Framework (SPF) and intends for AFCA to be the External Dispute Resolution scheme operator for scam complaints under the framework. AFCA has established a program to expand and operationalise this new jurisdiction related to banks, telecommunication service providers and digital platform providers.Job DescriptionThis role will lead the design and implementation of strategic communications and brand initiatives that align with the program’s objectives and AFCA’s values. Reporting into the Project Workstream Lead, you will support the Scams EDR Program by developing and delivering a comprehensive Communications and Brand Business Plan. This position will also provide expert advice to senior stakeholders, manage procurement and brand implementation, and ensure all communications are strategic, consistent, and impactful. This is initially a 12-month contract opportunity.Key Responsibilities IncludeBrand Leadership: Develop and manage the SPF brand identity and narrative, ensuring alignment with AFCA’s brand and consistent application across all materials.Program Launch: Lead planning and execution of the SPF EDR launch, including events, media, collateral, and stakeholder engagement.Digital Presence: Oversee SPF’s web and digital content, ensuring accessibility and user experience within AFCA platforms.Stakeholder Collaboration: Work with regulators and policy partners to co-develop and align public messaging and campaigns.Integrated Communications: Deliver multi-channel communications strategies across digital, social, internal, and stakeholder platforms.Awareness Strategy: Design and support a national awareness strategy, clarifying messaging responsibilities across sectors.Vendor Management: Commission and manage external creative and content vendors to meet strategic and quality goals.Content Development: Create and review key communication materials, including brand assets, messaging guides, FAQs, and stakeholder education content.Strategic Advice: Provide expert communications and brand advice to senior leaders, including media and executive support.Performance Monitoring: Evaluate engagement outcomes and campaign effectiveness using data and insights.Risk Management: Identify and manage brand and reputational risks, escalating as needed.QualificationsTo be successful in this role, you will need:Strategic Communications Expertise: Extensive experience in strategic communications and brand management, ideally in high-profile or regulated environments.Hands-on Content Development: Comfortable contributing directly to writing, editing, and content creation, with strong executional skills.Brand: Deep understanding of brand architecture and reputation management, with a track record of building credible and enduring brand frameworks.Campaign Delivery: Skilled in designing and executing multi-channel campaigns tailored to diverse audiences across digital, social, stakeholder, and traditional media.Digital Experience: Proven experience leading website and digital asset development, including managing external suppliers to deliver accessible, user-friendly solutions.Stakeholder Collaboration: Strong ability to work with regulators and policy teams to align messaging and navigate complex governance processes.Leadership & Influence: Demonstrated leadership and influencing skills, with experience advising senior executives and leading cross-functional teams.Communication Excellence: Exceptional written and verbal communication skills, with the ability to simplify complex information clearly and accurately.Strategic Thinking: Forward-thinking with the ability to anticipate risks and opportunities and deliver timely, high-quality communications solutions.Agility & Delivery: Able to thrive in fast-paced, uncertain environments, managing competing priorities within a project framework.Additional InformationBOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.Employer of Choice Public Sector and NFP – Australian HR Awards 2023Accredited as a Family Friendly Workplace and Bronze in AWEIHybrid working from home and our state-of-the-art office and facilities designed for collaboration, and wellbeing. We work flexibly at AFCA and encourage you to talk to us about how this role can be flexible for you.Progressive andinclusiveleave entitlements, including flexible public holiday leave, women’s health leave, 18 weeks paid parental leave, sorry business leave, early and advanced pregnancy loss leave, paid gender affirmation leave, extra personal leave and paid time off over Christmas. Plus, study leave to support your professional development.Not For Profit salary packaging benefits.Life at AFCAOur people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers. At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive. Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute, belong and flourish!To ApplyIf you are passionate about how we drive fairness in the financial sector and are looking for an organisation that values the human in all of us, we encourage you to apply – even if you don’t meet every single criterion.We encourage applications from people of all ages, cultures, abilities, sexual orientation and gender identities. We strive to provide a recruitment experience that’s fair, inclusive and accessible. If you have any specific accessibility requirements, please reach out to the recruiter who is managing this process or email us at Careers@afca.org.au. We also offer flexible working at AFCA and as such even if a role is advertised as full-time, we invite conversations around other working arrangements and would still encourage you to apply.AFCA is a 2024 Circle Back Initiative Employer - we are committed to responding to every applicant.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeContractJob functionJob functionOtherReferrals increase your chances of interviewing at Australian Financial Complaints Authority by 2xSign in to set job alerts for “Brand Manager” roles.Assistant Brand Marketing Manager - MECCA COSMETICAMoorabbin, Victoria, Australia 3 weeks agoPort Melbourne, Victoria, Australia 1 week agoSouth Yarra, Victoria, Australia 2 weeks agoSouth Melbourne, Victoria, Australia 1 day agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 4 weeks agoDocklands, Victoria, Australia 1 week agoSouthbank, Victoria, Australia 2 weeks agoSouthbank, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoBrand Marketing and Communications ManagerCranbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMarketing Manager, Growth Marketing, ANZMelbourne, Victoria, Australia 5 days agoAbbotsford, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 19 hours agoAbbotsford, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 5 days agoSouthbank, Victoria, Australia 2 days agoChannel Marketing & Events Manager, Residential Energy ANZMelbourne, Victoria, Australia 1 month agoSouth Yarra, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoDigital Marketing Manager |Remote | Lead with Purpose | Create Impact GloballyMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia A$130,000.00-A$150,000.00 3 days agoMulgrave, Victoria, Australia 3 weeks agoWe’re unlocking community knowledge in a new way. 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