Customer Service Representative
We are seeking a Customer Service Representative to provide exceptional service to our clients and work collaboratively within a friendly and inclusive team environment.
About the Role
* Interact with customers via phone and email, managing quotes and queries in a timely manner
* Follow up on quotations and inquiries to convert them into sales opportunities
* Nurture and grow business relationships with clients
* Continuously look for ways to improve the customer experience
* Assist with stock control and presentation of the retail space
The Ideal Candidate
* A strong focus on customer satisfaction and willingness to develop yourself in the role
* Experience working in a customer service/sales environment
* High attention to detail and ability to multitask effectively
* Excellent communication and interpersonal skills
* Confidence in resolving issues efficiently
* A proactive approach to building constructive relationships
* Familiarity with Microsoft Office and a willingness to undergo relevant training