Greyhound Australia - Customer Service Officer
Location: 2 Locations
Posted on: 29 April 2026
About Us
Greyhound Australia is the nation's only long-distance, national coach network, operating services across every mainland state and territory. With origins dating back to 1928, Greyhound has a proud history of connecting communities, supporting regional travel, and delivering reliable transport solutions for over 100 years.
Today, as part of the Entrada Travel Group, we continue to grow our travel and tourism offerings across Australia and New Zealand. Our focus remains on providing safe, comfortable, and enjoyable travel experiences—supported by a passionate team and a strong commitment to customer service.
We offer above‐award wages, free onsite parking, monthly BBQs, reward and recognition programs, hybrid work arrangements, in‐depth training, and genuine opportunities for career progression.
About The Role
We are looking for friendly and motivated Customer Service Officers to join our customer service team on a full‐time basis.
As a Customer Service Officer, you'll play a key role in supporting our customers, travel agents, and internal teams. Your responsibilities will include:
* Providing friendly, professional customer service over the phone and in person
* Handling high volume travel enquiries and bookings using multi‐channel contact centre
* Supporting travel agents and identifying opportunities to promote our brand
* Assisting walk‐in customers and ensuring a positive experience
* Converting enquiries into bookings to support business results
* Explaining fares, routes, and travel options clearly
* Hybrid working environment where your office days will be based at either Pinkenba Office and/or Roma Street Bus Station
Operating Hours
Our current Contact Centre hours are:
* Monday to Friday: Working hours 7:00 am – 7:00 pm (service hours 7:30 am – 5:00 pm)
* Saturday: 8:00 am – 2:00 pm
This position is based at our Pinkenba office, and there is no direct public transport to the site. Please carefully consider your ability to reliably travel to Pinkenba, the time required for your daily commute, and whether this travel arrangement is sustainable for you in the long term.
The Person
We're looking for someone who is enthusiastic, customer‐focused, and eager to contribute to a positive team environment. You will thrive in this role if you have:
* Ability to manage high call volumes each day
* Strong computer skills and confidence using multiple systems
* Excellent time management and multitasking ability (calls + emails)
* Strong problem‐solving skills
* High attention to detail
* Clear and confident communication skills (written & verbal)
* A positive, people‐focused attitude
* Ability to quickly learn fares, destinations, and booking processes
* Flexibility to work varying start and finish times
* Willingness to work in both the Travel and Call Centre environments
Who You Are
* Friendly, positive, and motivated
* Organised and detail‐focused
* Agile and adaptable in a fast‐paced environment
* A natural problem‐solver who enjoys helping people
* Someone who enjoys meeting people from all walks of life
* Professional, resilient, and honest in your approach
Most importantly, you embody our Greyhound values:
* Be Safe
* Be Accountable
* Be Empowered
* Enjoy What You Do
Application Information
Apply now with your resume and start your journey with Greyhound Australia.
This position is available at:
Brisbane Call Centre
692B Curtain Avenue East
Pinkenba
4008 Queensland
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Brisbane Travel Centre
Brisbane Coach Terminal, Parklands Crescent
Brisbane
4000 Queensland
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