Description At Pier One, every event is an opportunity to create something extraordinary. We’re looking for an Event Operations Manager who’s passionate about service excellence, thrives in dynamic environments, and leads with precision and heart. If you love orchestrating seamless events and inspiring teams to deliver unforgettable experiences, this is your moment. About the Role As the Event Operations Manager, you’ll be the driving force behind our event execution from setup to service to pack down. You’ll lead banquet teams, manage inventory and logistics, and ensure every function reflects our commitment to quality and guest satisfaction. Your leadership will shape the success of weddings, conferences, galas, and everything in between. Key Responsibilities Execute events to the highest standards, ensuring every detail aligns with Banquet Event Orders and guest expectations Lead and inspire banquet leaders and service staff, fostering a culture of excellence and teamwork Monitor financials, control beverage inventory, and manage departmental assets Conduct pre-event inspections and ensure rooms are impeccably set and maintained Schedule staff to meet service standards while optimizing profitability Maintain cleanliness and sanitation across all banquet areas Communicate clearly with internal teams and clients to ensure flawless execution Attend and lead key meetings including BEO reviews, pre-cons, and daily stand-ups Act as a liaison with kitchen teams to ensure seamless food and beverage service Project supply needs and manage orders for equipment and presentation materials Promote guest satisfaction and respond to feedback with professionalism and care Uphold and reinforce all operational standards, policies, and procedures About You Proven experience in banquet or event operations, preferably in a hotel or hospitality setting Strong leadership, communication, and problem-solving skills Calm under pressure with a proactive, solutions-focused mindset Passionate about delivering exceptional guest experiences Skilled in inventory management, scheduling, and event logistics Knowledge of food and beverage service standards and event presentation Comfortable with technology and event management systems Flexible availability including evenings, weekends, and holidays Full working rights in Australia Why You’ll Love It Here Be part of a team that celebrates creativity, collaboration, and service excellence Enjoy complimentary meals, coffee, and uniform care Access exclusive hotel and travel discounts for you and your loved ones Grow your career with world-class training and development programs Thrive in a supportive, inclusive workplace culture Participate in our Employee Assistance Program and referral incentives Ready to lead unforgettable events with precision and passion? Apply now and help us create extraordinary moments at Pier One. We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity. Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at ak.sydak.hr@autographhotels.com