Senior ServiceNow Platform Systems Engineer
Senior ServiceNow Platform Systems Engineer
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Title: Senior ServiceNow Platform Systems Engineer
Start Date: Monday, 11 August 2025
Duration: 12 months (with up to 2 x 12-month extensions)
Security Clearance: Must be able to obtain Baseline clearance.
Working Arrangement: Full-time onsite at NTT Canberra offices, with potential for flexible arrangements once established in the role
Hours: Up to 40 hours per week
Experience Level: Senior (EL1 equivalent)
About the Role
NTT Canberra is seeking a highly skilled Senior ServiceNow Platform Systems Engineer to support the migration and ongoing development of the ServiceNow platform, with a focus on the HRSD module, ServiceNow Protected Platform (SPP), and Service Management modules .
This role involves leading platform upgrades, implementing integrations, and ensuring compliance with Essential 8 Maturity Level 2. The successful candidate will work closely with stakeholders to deliver high-performing, secure, and user-centric ServiceNow solutions.
Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?
Join our growing global NTT team and you'll be part of the world's largest ICT company (by revenue). We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world's best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it's key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.
Key Responsibilities
* System Administration: Expert-level administration, design, development, and configuration of the ServiceNow platform.
* Design & Development: Customise ServiceNow applications and modules to meet business needs.
* Implementation: Deploy workflows, integrations, and automation solutions.
* Platform Maintenance: Manage upgrades, patching, and performance tuning.
* Workflow Management: Develop and administer workflows and catalogue items.
* Troubleshooting: Resolve technical issues and ensure platform stability.
* Collaboration: Work with cross-functional teams to gather requirements and deliver solutions.
* Reporting & Documentation: Create dashboards and maintain detailed documentation.
* Training & Support: Provide training and knowledge sharing to internal teams.
* Security Compliance: Maintain platform security in line with ISM and Essential 8 standards.
* CMDB & SOPs: Lead CMDB implementation and develop standard operating procedures.
* Continuous Improvement: Drive automation and service enhancements.
* Stakeholder Engagement: Provide timely updates and promote platform adoption.
Technical Skills
* Experience with the HRSD module and Automated Test Framework (ATF).
* Strong knowledge of CMDB and ITIL processes.
* Performance tuning and troubleshooting expertise.
* Understanding of ServiceNow security best practices and role-based access control.
* Familiarity with SQL and version control systems (e.g., Git).
* Relevant ServiceNow certifications (e.g., Certified System Administrator, Application Developer, HRSD) are highly desirable.
Questions? Reach out:
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
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Job function
* Industries
IT Services and IT Consulting
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