Job Description - IT Support Officer (INF )
Job Description
IT Support Officer - ( INF )
Description
Join one of Australia’s largest family-owned transport companies in a fast-paced, passionate environment where your problem-solving skills and customer-first mindset will shine. We’re looking for a confident and proactive IT Support Officer to be a key player in our growing IT team.
If you love tech, thrive on solving problems, and enjoy building strong relationships, this is your opportunity to make a real impact.
What You’ll Be Doing:
Provide hands-on support for desktop/laptop hardware, printers, and software
Liaise with internal and external customers to deliver high-quality IT service
Troubleshoot and resolve ServiceDesk tickets with a proactive approach
Facilitate IT setups for new hires and internal team moves
Maintain IT asset registers and software licensing records
Deliver training and coaching to end-users (on-site and remote)
Contribute to IT projects and process improvement initiatives
Collaborate with the Property & Facilities team for smooth relocations
Ensure accurate documentation and ticket closure
What We’re Looking For:
Strong communication skills and a customer-focused attitude
Ability to manage competing priorities in a dynamic environment
Experience in a similar IT support role (preferred)
A team player who can also work independently
High attention to detail and a passion for solving problems
Qualifications
Why Join Us?
On-site parking
Career progression opportunities
Annual leave, sick leave & guaranteed hours
Discounts with major retailers & health funds
Access to our Employee Assistance & Mental Wellbeing Programs
Workplace Banking Program
Recognition programs that celebrate your contributions
About Us
Since 1984, we’ve grown into one of Australia’s leading transport companies, trusted by multinationals and local businesses alike. We’re investing heavily in current technologies, systems, and equipment to support our future—and yours.
Location: 45 Taylor Place, Eagle Farm QLD 4009
Our Values: Service | Unity | Passion | Integrity | Innovation | Care
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📌 IT Support Officer
🏢 Followmont Transport
📍 Brisbane City