Job Overview:
We are seeking an experienced Recoveries Manager to actively oversee our recoveries services, existing and new client accounts, and manage our National Recoveries team from Sydney, NSW. This full-time permanent 2IC role can be worked on a flexible/hybrid basis.
Key Responsibilities:
* Manage daily recoveries workload with case instructions to achieve desired client outcomes.
* Liaise with clients and 3rd party suppliers (incl. solicitors and field agents) to ensure timely and effective actioning.
* Conduct regular meetings and calls with existing clients to nurture relationships.
* Actively participate in researching new opportunities and enhancing the partner experience.
* Review, maintain and document procedures to ensure we remain compliant with the various codes, regulations and partner workflows.
* Ensure meeting KPI's for each client and follow up.
* Monitor and oversee case outcomes, actively problem-solve, provide guidance on sensitive matters and escalate where needed.
* Provide regular reporting for Management, participate in audit and case studies.
* Actively participate in team development to expected standards.
* Ensure personal and team adherence to Privacy Act, NCCP, ASIC and ACCC debt collection principles.
* Deliver on projects as required by the business and partners.
Requirements:
* 5+ years of previous experience in Recoveries/Collection role.
* Sound understanding of bank collection and recoveries processes, mercantile agent activities and relevant legislation.
* Team management experience fostering teamwork and skills development, able to mentor and coach other team members.
* Relationship focused client approach with professional presentation and negotiation skills.
* Outgoing personality applying diversity principles in practice.
* Organisational and problem-solving skills with attention to detail.
* Strong commitment to compliance, confidentiality and risk management.
What We Offer:
* Competitive salary with superannuation salary sacrifice.
* Flexible (hybrid) working options.
* Supportive, inclusive and fun company culture.
* Fully stocked kitchen and team lunches.
* Free onsite parking and novated lease.
* Free annual influenza shot and EAP service.
About Us:
Our diversity, flexibility and specialist experience set standards of our top service, and clients appreciate our transparency, honesty and integrity.