Unlock Career Advancement in a Stable Market
This role offers a competitive edge through job security and opportunities for career progression.
* Timely collection of billings & adjustments is a key focus area, involving effective communication with customers and stakeholders.
The responsibilities include:
* Following up on outstanding debt & overdue payments with customers efficiently and politely.
* Account reconciliations to ensure accuracy.
* Providing high-level customer support to clarify billings and adjustments.
* Establishing payment plans and arrangements with customers.
* Maintaining positive relationships with internal and external stakeholders.
* Identifying customers experiencing financial hardship and providing support.
* Recommending customers for alternative Collection activities.
* Understanding and complying with regulatory requirements and quality standards.
* Handling inbound customer queries professionally.
You will have prior experience in a similar collections-based role and the following skills:
* Excellent communication skills, both verbal and written.
* Confidence in making high-volume calls daily.
* Exceptional problem-solving and negotiation skills.
* Strong organisational and time management skills.
* An empathetic, resilient, and positive 'can-do' nature.
* Exposure in collections is essential.
* Empathetic mindset and passion for helping people.
Join Our Team where you will enjoy:
* A stable work environment.
* Opportunities for career growth and development.
* Collaborative team atmosphere.
Benefits include:
* Job security in a stable market.
* Competitive salary and benefits package.
* Ongoing training and professional development.