Melbourne, 3004 VIC
Monday, Tuesday & Wednesday | 9:00am–5:00pm | Supportive Team | Meaningful Work | Career Growth
The Opportunity
As the welcoming face of our organisation, you'll be the first point of contact for residents, families, visitors, and staff. This is a dynamic and varied role where no two days are the same. You'll provide exceptional customer service while supporting a wide range of administrative, rostering, recruitment, and compliance tasks that keep our community running smoothly.
Key Responsibilities
* Provide a warm, professional welcome to residents, families, and visitors
* Manage incoming calls and direct enquiries efficiently
* Register and monitor visitors in line with safety and security procedures
* Maintain accurate and compliant staff files for employees, contractors, volunteers, and students
* Support onboarding and offboarding processes with the People & Development team
* Assist with rostering, data entry, filing, mail handling, and general administrative duties
About You
* Experience in reception, customer service, or administration (aged care or healthcare experience highly regarded)
* Strong communication and interpersonal skills
* Professional, organised, and detailfocused
* Experience with rostering systems such as Humanforce
* Confident using Microsoft Office and general computer systems
Additional Requirements
* Valid Police Check and/or NDIS Worker Screening Clearance
* COVID19 vaccination (3 doses)
* Annual Flu vaccination encouraged for all aged care workers
Why You'll Love Royal Freemasons
* Join a warm, inclusive team that genuinely supports you
* Make a meaningful difference in the lives of older Australians
* Access ongoing training and development to grow your career
* Enjoy salary packaging benefits that boost your takehome pay
Ready to Apply
If you're a motivated and customerfocused administrator looking to join a supportive team, we'd love to hear from you. This is a fantastic opportunity to bring your organisational skills, attention to detail, and passion for service to a role where your contribution truly matters.
Click "Apply" to submit your application and take the next step in your career as a Customer Administration Officer.
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