Job Overview:
* We are seeking a skilled professional to join our team as a Debt Recovery Specialist.
* In this role, you will engage with clients in a respectful and empathetic manner to resolve debt recovery matters efficiently.
About the Role:
* You will be responsible for negotiating successful debt recovery outcomes, ensuring quality service to customers while exceeding their expectations.
* A key aspect of this role is determining liability, processing recovery claims accurately, and adhering to phone standards.
* You will also need to demonstrate understanding and adherence to Financial Hardship requirements, including dealing with vulnerable customers.
Key Responsibilities:
* Engage with clients in a respectful and empathetic manner to resolve debt recovery matters.
* Negotiate successful debt recovery outcomes, ensuring quality service to customers.
* Determine liability, process recovery claims accurately, and adhere to phone standards.
* Demonstrate understanding and adherence to Financial Hardship requirements.
Required Skills and Qualifications:
* Experience in claims management within a complex, matrixed general insurance organization.
* Effective planning, prioritization, and task organization skills to manage competing demands and resources.
* High attention to detail, ensuring thorough and accurate completion of tasks.
* Proficiency in technical aspects including systems, software, databases, reporting, and communication tools.
* Excellent verbal and written communication skills, adept at negotiation, and capable of balancing empathy and compassion with achieving optimal commercial outcomes.
About You:
* You will be passionate about leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
* Your ability to think critically and solve problems effectively will be essential in this role.
* You will be an excellent communicator with strong interpersonal skills, able to build rapport with clients and colleagues alike.