Overview
Join our highly professional specialist team of administrators supporting Australia's leading Neurology specialist practice. This is an opportunity to showcase your skills as an excellent and caring administrator, who is both efficient and highly adaptable. You will be part of a vibrant team across five locations. We are seeking a friendly and professional individual to be the first point of contact for our patients, handling incoming calls and showcasing exceptional customer service skills, while also supporting a range of general reception duties. This role will include some mobility between our various sites, being primarily at our Wantirna rooms. You will be working with a large sub-specialty neurology practice, which prioritises the best patient outcomes in a compassionate environment. This is a paperless clinic that is always looking for ways to become more productive and embraces new technologies.
Responsibilities
- Answer incoming calls and emails;
- Greeting and assisting patients in the rooms;
- Handling patient enquiries and bookings;
- Medical billing and Medicare claims;
- Maintaining up to date information in relevant databases;
- Provide professional, friendly and helpful service in all circumstances;
- Various other administrative duties as required.
To be successful / Qualifications
- Previous experience in customer service;
- Excellent verbal and written communication skills;
- Ability to work in a team and autonomously;
- Ability to multi-task effectively;
- Consistent attention to detail;
- Confident with computers and new technology;
- Robust organisational skills and the ability to prioritise tasks;
- Experience in the medical industry is highly regarded;
- Must have Australian work rights.
The right candidate to join our team will be confident, reliable, friendly and able to demonstrate initiative and integrity, with the ability to maintain confidentiality and use their sound judgment to achieve the best outcomes.
This is an opportunity to be part of a company that values loyalty and is passionate about continual improvement and providing exceptional service. If you are looking to advance your customer service career in a dynamic and stable industry, this company will work with you to develop your skills as the business continues to grow.
What now?
If this role sounds like the one you have been looking for and you are ready to hit the ground running, please apply now.
Please note, for our efficiencies only suitable applicants will be contacted.
Additional information
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Salary match, Number of applicants, Skills match
Your application will include the following questions:
- Do you have experience in administration?
- How many years' experience do you have as a Secretary and Administration Officer?
- Do you have customer service experience?
- Which of the following statements best describes your right to work in Australia?
- Which of the following medical practice management software do you have experience with?
- What\'s your expected annual base salary?
- How much notice are you required to give your current employer?
- Which of the following statements best describes your Covid-19 vaccination status?
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📌 Full Time Medical Secretary/Administration
🏢 Neurology Network Melbourne
📍 Melbourne