Debt Recovery Specialist Role
About the Job:
* Customer Engagement: Manage incoming and outgoing calls, building trust and rapport with each customer conversation.
* Needs Assessment: Gather information about each customer’s financial situation to provide sustainable solutions.
* Outcomes Guidance: Arrange payments, set up tailored plans, and work within guidelines to help customers meet their commitments.
* Accurate Record Keeping: Document every interaction and update account details, maintaining a clear history.
* Procedure Compliance: Use scripts and follow regulations to ensure every action meets quality standards.
Why You’ll Thrive in this Position:
* Balanced Work Environment: Enjoy a hybrid role with regular team events and recognition for your efforts.
* Central Location: Our office is conveniently located near public transport, cafés, and local amenities.
* Career Growth Opportunities: Build your future in a workplace that develops talent from within, offering opportunities to step up, expand your skills, and shape your career path.