About Us
Surge Direct — one of Australia's fastest-growing sales companies and officially accredited as a Great Place to Work — is making waves in the industry, and we're not slowing down any time soon. We're a passionate team of vibrant characters who take pride in doing great work and growing together. If you're upbeat, organised, and love helping others succeed, this could be your next adventure.
We're not your average office — we're fun, driven, and full of personality. Our team thrives on energy, initiative, and a good laugh (or two). Sound like your kind of people? Keep reading.
Are you...
* Tired of repetitive roles with no room to grow?
* Naturally organised and take pride in being someone people can rely on?
* The type who loves colour-coding calendars, smashing through to-do lists, and being the go-to person in a busy team?
* Looking to kick-start your career with a company that values its people and rewards initiative?
We're on the hunt for another Operations Assistant to join our Melbourne office and provide support to our Operations and Account Management team
Your day-to-day will include:
* Coordinate site bookings and permit requests for teams locations.
* Finalise and distribute runsheets and territory reporting to teams and clients.
* Support new team launches and operational setup requirements.
* Coordinate timely responses to location, client, and donor complaints.
* Conduct compliance audits and manage regulatory systems (e.g., staff ID numbers).
* Build and maintain relationships with sales managers, administrators, and subcontractors.
* Answer and direct incoming calls via the company landline.
* Coordinate iPad management, including allocation, maintenance, and troubleshooting.
* Assist with stock control, including organising the stockroom, conducting audits, and coordinating distribution.
* Coordinate operational logistics related to client campaign setups and team transitions.
* Coordinate due diligence checks as requested by clients, ensuring all documentation is complete and up to date.
* Maintain accurate team and client registers, ensuring ongoing compliance and visibility.
* Assist with operational and ad-hoc tasks as needed.
What we're offering:
* A genuinely supportive team culture — you'll be surrounded by people who are passionate, driven, and genuinely fun to work with.
* Ongoing training and mentorship — from day one, you'll receive structured onboarding and ongoing guidance to help you thrive in your role.
* Opportunities for growth — we're growing fast, and we love promoting from within.
* Regular social events and team perks — from team lunches to themed dress-ups, and crew nights out.
* A dynamic, fast-paced environment — no two days are the same, and you'll never be stuck doing one thing.
* A friendly culture– containing genuine people (and pets), loud laughs, and the odd cheeky office prank.
Who We're Looking For:
* A confident communicator with strong written and verbal skills.
* Exceptionally organised, detail-oriented, and able to juggle priorities.
* Proactive, reliable, and solutions-focused — you take initiative and follow through.
* Adaptable and calm in a fast-paced environment.
* Tech-comfortable - you're confident navigating systems like Google Workspace or Microsoft Office, and quick to learn new systems.
* Professional, personable, and able to build strong relationships at all levels.
* Trustworthy and discreet with sensitive information.
* Bonus points if you're a dog lover — our office pup will expect your loyalty.
Experience in an administrative and operations role is great, but not essential — we value attitude, aptitude, and a willingness to learn.
Our ideal candidate will have an 'I got this' will be solution-focused with a passion for supporting others. As they will be representing the business on all levels, they will have a lively, outgoing personality and great sense of humour while maintaining a professional manner. A contagiously positive attitude is a must
Here's What To Do Next...
Please take the time to write a cover letter that tells us about YOU. Specifically why you think you would be the perfect fit for this role. This is an entry-level opportunity that attracts a high number of applicants. Tell us why YOU are the right person for Surge Direct
Best of luck
We move quickly Only successful candidates will be contacted.