As a key member of our credit function, you will play a critical role in ensuring the effective management of outstanding fees. Your responsibility will be to collect and recover these fees through discussions with clients and negotiation of payment plans.
About the Role
The successful candidate will possess exceptional communication skills to handle financial discussions with clients while maintaining accurate records of fee collection activities. You will also provide top-notch customer service and support to clients experiencing financial difficulties, working collaboratively with internal stakeholders to resolve fee-related issues.
Deliver exceptional customer experience by empathising with client concerns;
Maintain accurate records of fee collection activities for easy tracking and reporting;
Negotiate flexible payment plans that meet client needs and organisational objectives;
Resolve fee-related issues promptly and professionally, enhancing client satisfaction and loyalty.
About Our Services
We offer expert advice on managing outstanding fees and providing excellent customer service. Our team works closely with clients to understand their unique challenges and develop tailored solutions to meet their needs.