Financial Collections Specialist
We are seeking a proactive professional to manage debt recovery, payment arrangements, and financial support for tenants. If you have customer service experience and can handle sensitive financial situations, this role is ideal for you.
Key Responsibilities:
1. Debt Recovery: Manage arrears, recharges, and sundry debts from tenants and former tenants efficiently.
2. Customer Engagement: Make outbound calls to discuss payment plans and negotiate solutions effectively.
3. Data Management: Maintain accurate records in housing systems and financial databases precisely.
4. Team Collaboration: Work closely with Income Officers and Rent Accounting teams to ensure timely collections.
5. Financial Support: Raise awareness of financial inclusion programs and refer to support services as needed.
6. Projects: Contribute to income collection initiatives and campaigns successfully.
Essential Skills and Qualifications:
* Customer Service Experience, preferably in debt recovery or a similar field.
* Strong Communication Skills for managing sensitive financial situations.
* Numeracy and Accuracy in handling financial data.
* Problem-Solving Ability to assess situations and find effective solutions promptly.
* Tech Skills: Proficient in Microsoft Office; experience with housing management systems is advantageous.
Requirements:
* GCSE (Grade C or above) in Maths or equivalent qualification.