Job Description
The Front of House Coordinator plays a pivotal role in ensuring the success of our business by creating a welcoming environment for visitors and upholding our reputation as a great place to work.
Main Responsibilities:
* Maintain a warm and professional demeanor when interacting with external visitors.
* Develop strong relationships with regular visitors to foster a sense of community.
* Effectively manage the visitor sign-in system and database to ensure seamless operations.
* Work closely with the Experience Manager to create an engaging atmosphere that promotes productivity and collaboration.
* Provide exceptional support to staff, making them feel valued and welcome from their first day onwards.
* Contribute to the planning and execution of events, ensuring their smooth execution.
* Manage the security system, including swipe card programming and visitor passes, to maintain a secure environment.
* Coordinate the distribution of mail and packages to staff members on the floor.
* Respond to incoming calls for brands on the floor, directing phone traffic to relevant staff members as needed.
* Collaborate with couriers to facilitate efficient delivery processes.
* Assist new starters with their setup and provide ongoing support as required.
* Support the Experience Manager with travel bookings and other administrative tasks as necessary.
* Address staff stationery and printer issues, ensuring a well-stocked supply of essential materials.
* Log building issues for all agencies as required, maintaining a high level of attention to detail.
* Offer support to the rest of the Experience Team as needed, fostering a culture of teamwork and collaboration.
* Occasionally assist agencies with urgent requests for pitch presentations or send-outs.
* Coordinating Events, Meetings & Meeting Rooms:
* Work with the Experience Manager to book and coordinate shared meeting rooms and carspaces.
* Maintain accurate room bookings and ensure timely communication with stakeholders.
* Ensure the presentation of meeting rooms is consistently at a high standard.
* Staff Amenities (Bathrooms and Kitchens) management:
* Stock and replenish drinks, breakfast items, cutlery, and crockery as needed.
* Communicate non-consumable item requirements to the Experience Manager.
* Keep bathroom amenities stocked and accessible.
* Escalate any maintenance or cleaning issues to the Experience Manager for prompt resolution.
* Work with the Experience Manager to keep staff informed about maintenance issues and updates.
* HSE responsibilities:
* Identify and address any building issues that do not meet HSE standards.
* Support Sustainability measures in the office as required.
* Facilitate required HSE Inspections.
* Pursue Fire Warden training and serve as a contact point.
* Act as a Senior First Aider, providing essential support in emergency situations.
* Evaluate and restock the first aid kit to ensure its accessibility and availability to staff.
* Your experience:
* You will have experience working in a customer service-related role, such as reception, office assistant, hospitality, retail, airlines, or hotels.
* Be committed to diversity, equity, and inclusion in the workplace.
Requirements
* A minimum of [insert number] years of experience in a similar role.
* Demonstrated ability to work effectively in a team environment.
* Excellent communication and interpersonal skills.
Benefits
* Ongoing training and development opportunities.
* A supportive and inclusive work environment.
* Competitive salary and benefits package.
How to Apply
Please submit your application, including your resume and a cover letter outlining your qualifications and experience.