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Parkville Youth Mental Health and Wellbeing Service (PYMHWS) is a new, dedicated public youth mental health service and the first of its kind in Australia. We are looking for a passionate and dedicated individual to join our team.
About PYMHWS
PYMHWS is Victoria's newest public mental health service dedicated to the care of young people aged 12 to 25 experiencing complex mental health challenges. We lead a bold, values‑driven transformation in youth mental health care across Melbourne's north and west. We exist to walk alongside young people, their families, carers, supporters and kin, delivering care that is accessible, inclusive, developmentally appropriate, evidence‑informed, and grounded in lived experience. Our service model is shaped by the voices of young people and their communities and underpinned by a commitment to safety, equity, and continuous learning.
The Opportunity
We are looking for a proactive, highly organised, and detail‑focused Administration Officer to support the smooth and efficient operations of the Forensic Youth Mental Health Service (FYMHS). FYMHS provides specialist forensic mental health assessment, treatment and coordinated multidisciplinary support to young people across custodial and community settings.
Why Join PYMHWS?
* Be part of building a legacy for youth mental health in Victoria
* Work alongside passionate, visionary leaders in a values‑led organisation
* Salary packaging options, up to $11,600 tax‑free earnings
* 4 weeks annual leave plus monthly ADO for full‑time employees
* Flexible working arrangements including remote work options where possible
* Employee wellbeing focus, access to EAP
* Fitness Passport membership
* Inclusive, supportive workplace culture
* Opportunities for professional growth and development
About the Role
The Administration Officer plays a vital role in ensuring the smooth, efficient and high‑quality operation of FYMHS. You will provide comprehensive administrative, reception, records management and coordination support that enables clinical teams to focus on delivering exceptional care to young people and their families. As a key first point of contact, this role offers the opportunity to contribute meaningfully to a youth‑focused, multidisciplinary service spanning custodial and community based settings.
What You'll Do
* Provide professional reception, enquiry support and first‑point‑of‑contact assistance for staff, young people, families and visitors.
* Coordinate administration functions including data entry, medical records management, correspondence and accurate document control.
* Support clinical teams by managing admissions, maintaining databases, preparing reports and collating KPI and audit data.
* Assist with onboarding, rostering, recruitment processes and staff access requirements across multiple FYMHS sites.
* Manage supplies, invoices, fleet bookings and general resources to ensure smooth day‑to‑day operations.
* Collaborate with PYMHWS, Youth Justice and external partners to enable effective, integrated service delivery.
About You
* Experience in providing high‑quality administrative support, including data entry, records management and coordinating daily operational tasks.
* Strong communication, reception and stakeholder engagement skills, with the ability to work professionally with young people, families, clinicians and partners.
* Excellent attention to detail, time management and the ability to manage competing priorities with accuracy and reliability.
* Demonstrated ability to work collaboratively and flexibly within multidisciplinary teams and across multiple service sites.
* Committed to youth‑focused care, confidentiality, inclusivity and contributing to a safe, supportive and values‑aligned workplace.
Ready to make a difference? If you're looking to be part of something truly meaningful, we'd love to hear from you.
For a confidential discussion, contact Caitlin Reid, Talent Acquisition Specialist – .
Interested applicants are encouraged to apply as soon as possible. Recruitment is ongoing, with interviews commencing as soon as suitable candidates are received. Advertising may cease prior to the closing date.
PYMHWS stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies, and will consider adjustments to support such applications.
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