Forrestdale, Full Time, Admin/Office. Please Quote Reference Number 15480.
* Diverse admin role with scheduling, compliance, and client liaison
* Ideal for someone proactive who enjoys structure and problem-solving
* Long-term opportunity with room to improve processes and make an impact
We are seeking an organised and proactive Office Administrator to manage the day-to-day administrative functions of the business. This role is critical to keeping operations running smoothly and supporting our area managers, technicians, and clients.
The position focuses on administration, coordination, compliance, and process improvement - not full accounting - and suits someone who enjoys structure, problem-solving, and being the central point of contact in a busy business.
Key Responsibilities
Administration & Office Support
* Manage daily timesheets and labour records
* General office administration and document control
* Maintain accurate records across jobs, staff, and clients
* Assist with onboarding documentation for new staff
Client Enquiries & Quotes
* Handle incoming client enquiries via phone and email
* Prepare and issue quotes using company templates
* Follow up quotes and support conversion to work orders
* Liaise with clients regarding job status and scheduling
Service & Job Coordination
* Manage service bookings and job scheduling
* Coordinate technicians and area managers
* Track job progress and ensure information flow between teams
* Maintain job records and close-out documentation
Support to Area Managers
* Provide administrative support to area managers
* Assist with job planning, documentation, and reporting
* Act as a central communication point between field staff and management
Compliance & Systems
* Maintain compliance documentation (licenses, tickets, inductions, certifications)
* Track expiry dates and arrange renewals
* Assist with audits and internal checks
* Ensure procedures are followed and documented
Process & Systems Improvement
* Create, document, and improve company processes
* Develop templates, checklists, and workflows
* Help standardise how the business operates
* Identify inefficiencies and suggest improvements
Skills & Experience
* Strong administration and organisational skills
* Excellent written and verbal communication
* Confidence dealing with clients and internal stakeholders
* Ability to manage multiple priorities in a fast-paced environment
* Strong attention to detail
* Comfortable using office systems (e.g. Outlook, Excel, job management software)
Experience in construction, manufacturing, engineering, trades, or service-based businesses will be highly regarded.
Personal Attributes
* Highly organised and reliable
* Proactive and solutions-focused
* Comfortable taking ownership
* Professional and calm under pressure
* Enjoys creating order and improving systems
Why Join Us
* Central role in a growing business
* Variety - no two days are the same
* Opportunity to shape processes and systems
* Supportive team environment
* Long-term career opportunity for the right person
If you feel you have the right skills and experience, please apply now!
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