Overview
We are Vicinity – a leading portfolio of retail destinations across Australia. We own, manage and create experiences that bring the community together.
Role Purpose
The Administration Manager delivers high quality service and accurate financial administration across multiple business units. The role supports the Operations Manager, enhances centre financial efficiencies, and develops direct reports.
Key Accountabilities
* People Leadership – complete the annual performance cycle, conduct regular 1:1s, manage performance issues, deliver development conversations, and ensure compliance training.
* Office Administration – coach the Administrative and Reception team, manage guest experience desk, control stationery, organise catering, manage lost & found, handle mail & courier, attend daily huddles and centre walks, prepare tenant memorandums, file documents, support centre administration and asset team, maintain tenant information, and ensure office compliance.
* Financial Responsibility – provide efficient administrative services, support centre tenant payment allocations, process supplier invoices and general ledger reconciliations, manage procurement and accruals, assist in centre forecast and budget, maintain monthly sales reporting, collect audited sales certificates, manage gift card processes, reconcile tenant billings, conduct account reconciliations, manage non‑tenant invoice debt, support retail debt processes, maintain public liability insurance, and assist bank guarantee management.
* Reporting – complete monthly sales reports, support centre and owner reporting, produce monthly centre internal review reports, deliver non‑tenant debt reporting, publish purchase order review reports, and maintain action shopping centre monthly reporting timetable.
* Centre Operations – achieve material improvements in centre presentation, participate in owner reports, support guest experience team, and administer car park operations.
Key Role Relationships
* Administration Assistant/Team
* Guest Experience Team
* Centre Manager
* Operations Team
* Car Park Team
* Marketing Executive
* Retail Manager
* Accounts Payable
* Accounts Receivable
* Revenue Administration
* Leasing
* Asset Team
External Role Relationships
* Contractors
* Customers
* Retailers
Experience & Capabilities
Essential experience: strong background in administration, financial responsibilities and accounting awareness; confident team influence; customer‑centric environment.
Critical Knowledge
* Stakeholder collaboration
* Monthly reporting and accounting software expertise
* Process efficiency and debt management
* Excellent customer service and administrative skills
* Strong communication and organisational skills
* Financial acumen for accruals, forecasting, budgeting, and accounting principles
Capabilities
* Collaborate for asset & team outcomes
* Plan & prioritise tasks
* Customer focused
* Develop stakeholder relationships
* Problem solving
* Health, safety, environment & wellbeing
* Regulatory framework & environment
* Financial acumen
* Asset vision & strategy
Personal Attributes
* Respect – listen and acknowledge views, difficult conversations with care
* Integrity – back words with actions, do the right thing
* Customer Focus – nurture genuine connection, consider needs
* Collaboration – invite right people, balance consensus with decisive actions
* Excellence – always strive to improve, share challenges and celebrate wins
Benefits
* Flexible working options
* Birthday leave & purchased additional leave
* $1,000 worth of VCX securities rewarded for eligible team members
* Generous parental leave
EEO Statement
Vicinity embraces diversity and is committed to creating an inclusive work environment. We attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
Contact
Email:
Phone: +61
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