ABOUT OUR CLIENTOur client is an Australian-owned company specialising in the distribution of high-quality pet supplies, catering to retailers and pet professionals nationwide.
Founded in 2014, they focus on providing innovative and sustainable products while maintaining strong relationships with suppliers and customers.ABOUT THE ROLEThis role requires robust customer service skills to manage enquiries, resolve issues, provide after-sales support, and maintain accurate customer records in the CRM.
It also involves handling end-to-end order management and invoicing, supporting inventory and logistics processes, and assisting with reporting and administrative tasks.
In addition, the position includes general office duties such as reception and office supply management.KEY RESPONSIBILITIESHandle customer enquiries, complaints, after-sales support, and CRM updatesManage orders, invoicing, payments, returns, and online portal activitySupport inventory and logistics with stock adjustments, freight tracking, and claimsMaintain rebate sheets and assist with CRM and inventory reportingPerform admin tasks including new customer setup, data uploads, and training supportOversee office duties such as reception, supplies, events, and meetingsSKILLS & EXPERTISEStrong customer service and communication skillsAccuracy and attention to detail in order processing and invoicingProficiency with CRM and inventory management systemsAbility to manage multiple tasks and prioritise effectivelyProblem-solving skills for handling issues, complaints, and stock discrepanciesTeamwork and adaptability to support both office and logistics operations
#J-18808-Ljbffr
📌 Customer Administration Manager
🏢 The Hassett Group
📍 Melbourne