**Customer Experience Manager (Full-time Position)**
**Position Overview**:
We're seeking an experienced and passionate Customer Experience Manager to join our team at Supercar Holidays. As a vital member of our team, you'll ensure our clients' customer journey and experience exceed expectations.
**Key Responsibilities**:
**1. Customer Support Management**:
- Manage and maintain after-sales services
- Exceed revenue targets
- Follow up on customer satisfaction
- Ensure product performance
- Continuously improve service offerings
**2. Complaint and Feedback Management**:
- Efficiently handle customer complaints and refund requests
- Provide solutions and address issues
- Ensure customer satisfaction
**3. Department Development and Review**:
- Develop and implement process improvements
- Conduct performance reviews and analysis
- Identify areas for growth and optimization
**4. Team Leadership**:
- Lead and motivate the customer support team
- Provide training and coaching
- Foster a culture of exceptional customer service
**5. Quality Assurance**:
- Monitor and maintain quality standards
- Implement quality control processes
**Requirements**:
- Previous experience in customer service management (industry experience preferred)
- Proven track record of improving customer satisfaction and revenue growth
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment
- Passion for delivering exceptional customer experiences
**What We Offer**:
- Competitive salary and benefits package
- Opportunity to work with a dynamic team
- Professional growth and development opportunities
- The chance to make a significant impact on our customers' experiences
**How to Apply**:
Please review and follow the social media pages:
**Full job description**
- **Position Overview**:_
We are currently seeking an experienced and passionate Customer Experience Manager to join our team on a full-time basis.Our clients' customer journey and experience is our top priority and is a vital position for Supercar Holidays We are hunting for an experienced customer service manager - with previous experience in the industry - who will go the extra mile to ensure the quality is maintained and provided
Your key responsibilities, include but are not limited to the ones detailed below:
- **Customer Support Management**:
Manage, maintain and retain the after-sales services, exceeding revenue, follow up on customers satisfaction, ensure product performance, and continually improve our service offerings, ensuring all tasks are fulfilled within your office/team.
**Complaint and Feedback Management**:
Efficiently handle customer complaints, refund requests or manage any issues with solutions and other feedback to ensure customer satisfaction
- **Department development and Review with Managing Directors**:
Enforce and update customer service tasks or policies, strategy's, administrative task management by auditing systems, weekly reviews with directors to ensure excellent customer relations and service delivery.
**Team Leadership**:
Guide and provide feedback to team members, assist in the recruitment process, and motivate staff to excel in customer service roles and or other roles within the office
- **Training and Development**:
Train staff to deliver high-quality customer service, managing clients or if any issues arise, finding solutions, upselling products, meeting customer retentions, building positive customer relationships and reviews.
**Skillset required**:
- Qualifications in customer service management, business administration, data entry, managing staff and an office is highly preferred
- Proven experience in a similar role within the sales customer service, reservations, bookings, client data entry of successfully managing customer service teams and improving customer satisfaction. Excellent communication and interpersonal skills, with the ability to train and motivate staff.
**What we are looking for**:
- Must have excellent organisational and phone-handling skills
- Lead by example and ensure everything is completed by deadlines
- Critical thinking skills and solutions-oriented
- Task and process-oriented
- Exceptional customer service skills
- Excellent time management skills
- Self-driven & self-motivated
- Positive and resilient personality traits
**Job Types**: Full-time, PermanentPay: From $73,150.00 per yearBenefits:
- Employee discount
- All training and support provided
- Well-established team
- Team activities
- Experience Supercars
- Ability to develop and grow within the company
- Quarterly review for holiday bonus
Schedule:
- 8 hour shift
- Day shift
- Fixed shift
- Monday to Friday
- No Weekends
Work Authorisation:
- Australia (preferred)
Work Location: In person
Pay: $60,000.00 - $80,000.00 per year
**Benefits**:
- Employee discount
- Employee mentoring program
- Professional development assistance
- Referral program
Schedule:
- 8 hour shift
Supplementary Pa