Administration officer

Location: Liverpool NSW (On-site)

Duration: 3 month contract

Pay Rate: $33.70 – $42.26 per hour + super

Hours: Monday to Friday: 8:30 AM – 4:30 PM (35 hours per week)

ASAP Start Available!

About the Role: An excellent opportunity for an Administration Officer to join a NSW Government organisation to provide administrative, clerical, and frontline client service support.

• Provide information and assistance to clients face‐to‐face, via phone, and in writing
• Prepare matters for hearings, including
• Notifying parties
• Coordinating interpreters, reporting services, and travel arrangements
• Draft routine correspondence in line with established protocols
• Accurately input and manage data within case management systems
• Maintain, store, retrieve, and archive files in accordance with records management standards
• Liaise with internal departments and registry staff to ensure high-quality service delivery
• Escalate complex matters where appropriate
• Stay informed of relevant procedures, legislation, and contribute to service improvements

• Strong customer service skills and ability to work in a fast-paced, high-volume environment
• Excellent attention to detail with accurate data entry and record-keeping abilities
• Confident using databases, case management systems, and Microsoft Office
• Professional communication skills, both written and verbal
• Ability to engage respectfully with clients from diverse backgrounds, including those with additional needs
• Solid clerical and organisational skills
• Team-focused with the ability to collaborate effectively
• Awareness of when to elevate issues and follow established procedures

• Gain valuable experience in a NSW Government organisation
• Develop administrative and client service skills
• Work within a supportive and structured environment
• Competitive hourly rate + super
• Immediate start with potential for extension