* Excellent interpersonal and communication skills
Are you looking for a rewarding career that allows you to combine your professional skill and passion for delivering excellent customer service to people?
Our Patient Services Team have several vacancies for enthusiastic and motivated individuals to work alongside our team of Administration staff in supporting the hospital's Admissions and Reception.
As an Administration Officer your responsibilities will include:
* Answer and redirect calls
* Organise appointments and prepare admission paperwork
* Conduct follow up requests and make reminder calls for visits
* Maintain accurate and effective record management systems including preparation of medical records
* Perform Health Fund Checks as required
* Manage the collection of excesses/ co payments
* Coordinate with staff from other departments
* Complete other clerical tasks such as data entry
The Melbourne Clinic, situated in Richmond, Victoria, is Australia's largest private mental health service, providing a variety of recovery focussed inpatient and outpatient programs that are tailored to meet the needs of people with a range of mental health conditions. The Melbourne Clinic is an inclusive and diverse workplace welcoming of all patients, staff, and visitors regardless of ethnicity, religion, age, neurodiversity, gender identity, or sexuality. We are committed to providing our staff with a structured induction and orientation, and opportunities for ongoing training and professional development. We value individuality and embrace people with differing experiences, knowledge, and skills with the intention of building a thriving, professional working environment that is both nurturing and safe.
Since 2017, The Melbourne Clinic has proudly maintained Rainbow Tick Accreditation, a world first quality framework to help health and human services organisations become safe and inclusive for the LGBTIQ community.
Selection Criteria:
* Strong attention to detail
* Experience in MS Office (Outlook, Word, and Excel)
* Works well independently and within a team
* Flexible to work a variety of shifts – early/late shifts & weekend work
* WebPas Hospital system experience (Desired)
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