Role Summary
We are seeking a highly motivated and organized professional to join our team as a Debt Recovery Officer.
Key Responsibilities:
* Manage debt collections calls to clients and provide administrative support to the wider team.
* Work with customers regarding financial assistance and hardship.
* Ensure all work queues, inboxes and administration requirements are processed in a timely manner.
* Support the Collections team to ensure timely payment of outstanding debts.
Requirements:
* Excellent time management skills, with a proven ability to manage competing priorities.
* Proven ability to remain calm in challenging situations; effectively managing conflict and influencing or negotiating when required.
* Ability to remain sensitive and courteous to customers.
* An individual with initiative, ready to take on team responsibilities.
* Previous experience in a debt recovery role within the financial services industry.