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Glanbia Performance Nutrition (a division of Glanbia) is a leading global performance nutrition business.
Within Oceania (Australia and New Zealand), the GPN branded portfolio includes Optimum Nutrition, BSN, and Levlup, with a distribution network spanning Specialty Supplement Stores, Health Food Stores, Gyms, Pharmacies, and major Online/Marketplace platforms.
Working with leading fitness athletes, influencers, and recently McLaren, our mission is to help everyone from elites to everyday fitness enthusiasts across Australia and New Zealand realize their full potential through the transformative power of fitness.
The OpportunityReporting to the Supply Chain Manager, this role involves interacting with customers and managing order fulfillment to ensure the service of Glanbia products daily.
You will be a key member of the distribution & sales team, contributing to sales growth, profit, and market share through product sales and excellent customer service.
Responsibilities:Providing excellent customer service to all stakeholders.Answering customer inquiries via phone and email.Processing orders accurately and managing customer accounts using SAP.Troubleshooting and resolving customer issues promptly to meet expectations.Handling customer complaints and feedback to ensure satisfaction.Building, maintaining, and retaining customer relationships.Supporting customers with ongoing assistance and directing them to the right contacts for technical or product expertise.Ensuring all documentation is properly recorded and processed.Collaborating with Demand and Supply Planners regarding product availability.Managing Customer & Territory Manager order forms.Assisting Commercial and Marketing teams with customer needs.Operating within pricing policy and quotation limits.Continuously developing your knowledge of Glanbia products.Knowledge, Skills, and Abilities:At least 2 years' experience in customer service or office administration, preferably in food manufacturing, pharmaceutical, or call centers, demonstrating success in customer interactions.Excellent verbal and written communication skills.Strong interpersonal skills.Problem-solving capabilities.Ability to multitask and prioritize effectively.Ability to work independently and as part of a team, providing support as needed.Attention to detail and accuracy.Adaptability in a dynamic, fast-growing environment.Work Location and FlexibilityThis role is based in our Melbourne office at Mount Waverly, with hybrid arrangements (3 days in-office) under our Smart Working model, offering flexibility for better work-life balance.
What We OfferAn opportunity to develop your career globally, access to ongoing learning through our platform, and a competitive salary package.
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