At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.
Your New Role
This contract for a job share until February 2027 will report to the Manager Early Resolutions. In this role you will be part of the Early Resolutions team within the broader Member Resolutions Team. You will be responsible for supporting the Early Resolutions teams in managing the complaint inboxes, triaging complaints, and providing administrative support to all Resolutions teams.
To be successful in this role you will be highly organised, have strong attention to detail, and be able to work at pace with a significant focus on quality and data integrity. You will bring good problem‐solving skills and provide recommendations that support improved member experience, service, and engagement. This role requires the ability to work autonomously, while contributing to a collaborative team that values curiosity, ideas, and continuous improvement.
Key duties include but are not limited to;
* Manage inboxes by raising complaints in systems, forwarding emails to the right teams, and ensuring all correspondence is actioned promptly.
* Assist with complaint triage, including identifying escalated matters and ensuring all fields are accurately populated in line with legislation.
* Support the input and quality of data in the complaints management system.
* Prepare materials for team meetings, including content collation.
* Take minutes when required.
* Issue templated delay notification letters or other correspondence to complainants.
* Provide ad hoc administrative support to the Early Resolutions and Member Resolutions teams.
* Maintain strong working relationships with internal stakeholders and external third parties.
What You'll Need
* Excellent written and verbal communication skills.
* Strong attention to detail and organisational skills.
* Ability to build effective relationships across all levels.
* Strong coordination skills and the ability to work both autonomously and collaboratively.
Life at AustralianSuper
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.
We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.
What's Next
Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.
AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead. For information on how we handle your personal data, please refer to our Candidate Privacy Policy:
Agencies please note: this vacancy is being managed directly by AustralianSuper's Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.
Job Info
* Job Identification 1004832
* Job Category Superannuation
* Posting Date 03/10/2026, 02:32 AM
* Apply Before 03/30/2026, 01:00 PM
* Job Schedule Full time
* Locations Melbourne, Australia Sydney, Australia
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