Job description:
About the role:
Managing inbound and outbound calls utilising communication, empathy and negotiation skills
Assist with resolving disputes, claims and payments
Keeping accurate records of customer interactions and investigations
Working towards business KPI's
Previous experience in debt recovery
Solid verbal & written communication skills
Customer service skills specifically the ability to build trust and rapport quickly
Experience in taking payments & negotiating payment schedules
Ability to have difficult conversation with customers and remain professional
High level of attention to detail and ability to keep detailed records
High level of resilience
For you:
Competitive Salary Package with incentive-based targets!
Great working setting with work from home flexibility!
Direct impact on the growth of the company with the opportunity to advance in collections or other areas of the business!
Chance to join a growing business!
Commencing immediately this is a full-time position with hours of work rostered between 8:30AM to 6PM Monday to Friday on rotation.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
đ Collections & Recoveries Officer Melbourne
đą DFP Recruitment Services
đ Australia