Location: Melbourne | Eastern Metropolitan
Job type: Not provided
Organisation: Monash Health
**Salary**: Salary not specified
Occupation: Administration/Secretarial
Reference: 54741
- The main focus of the Administration Customer Officer is to co-ordinate patient flow throughout the Specialist Consulting Clinics and to provide high quality customer service, including sensitivity when dealing with clients
- It is the responsibility of the Administration Customer Officer to provide administrative and clerical services in order to ensure effective & effective administration operations
- The Administration Customer Officer reports to the Outpatient Services Manager and is responsible for undertaking clerical functions within the Specialist Consulting Clinics
**About Monash Health**
Monash Health is the largest public health service in Victoria, We are proud to provide health care to one quarter of Melbourne’s population, across the entire lifespan from newborn and children, to adults, the elderly, their families and carers. More than 18,000 employees work at over 40 care locations across south east Melbourne, including Monash Medical Centre, Monash Children's Hospital, Moorabbin Hospital, Dandenong Hospital, Casey Hospital, Kingston Centre, Cranbourne Centre and an extensive network of rehabilitation, aged care, community health and mental health facilities.
**About You**
- Excellent Customer Service skills, with a focus on being receptive to patient needs
- Experience working within a Customer Service Environment
- Display a commitment to ongoing professional development
- Demonstrated ability to develop and meet operational objectives
- Demonstrated ability to work in a dynamic, constantly changing environment and manage competing demands
- Effective time management skills
- Previous experience with iPM (Patient Management System) is essential
- Previous experience working in a Specialist Consulting Clinic is essential
**What We Offer**
- access to Monash Health in-house learning portals to further expand your acute clinical skills & knowledge base
- mentorship & career guidance
- support to attend relevant forums & conferences
- a supportive learning environment, should you wish to undertake
In addition, you will have access to benefits including salary packaging to increase your take-home pay, access to onsite staff car parking and gym, uniform and the Employee Assistance Program (EAP).
**How to Apply**
Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity, and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.
Offers of employment can only be made once all required probity checks have been completed. These include:
- reference checks;
- a clear Police Check conducted within the last three months;
- a current Victorian Employee Working with Children’s Check (or proof of payment for same);and
- proof of immunisation.
A request to conduct probity checks does not guarantee that an offer of employment will be made.
📌 Administration Officer - Customer Service
🏢 Monash Health
📍 Melbourne