Alfred HealthAlfred Health is a leader in health care delivery, improvement, research, and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, offering ambulatory, inpatient, and home and community-based services.Position: Administration Officer/TelephonistPart-time: 24 hours per weekClassification: HS1Employment Type: Permanent - OngoingLocation: Alfred HospitalBenefits: Great Staff Benefits!The DepartmentThe Alfred Health Emergency, Virtual Care, and Outpatients (EVO) Program provides emergency and pediatric clinical services across Alfred Health and other support services. The program includes services such as the GP Liaison Service, Health Information Service, Virtual Services (Telehealth, Timely Management of Chest Pain Pilot), Specialist Clinics Support, and Operations Support. The Outpatient Program offers non-admitted services including Specialist Consulting Clinics, GP Liaison, and referrals. These clinics provide scheduled medical, nursing, and allied health services for non-admitted patients, including pre- and post-hospital care, chronic disease management, and complex health issues, in conjunction with diagnostic services like pathology and imaging.The RoleThis position reports to the Referral-In Team Leader. As part of the outpatient administration team, the officer will perform administrative, reception, and clerical tasks to support daily clinic operations. Responsibilities include reception, patient inquiries, clinic prep, appointment scheduling, referral management, telephone support, and data entry, ensuring excellent customer service and compliance with reporting requirements.Qualifications and ExperienceEssential:Proficiency in MS Word, Outlook, and ExcelDesirable:Experience supporting MBS clinicsKnowledge of confidentiality and privacy lawsUnderstanding medical terminologyExperience with Medicare billingAbility to plan, prioritize, and delegate tasksPrevious health administration experience (preferred but not essential)Staff BenefitsSalary packaging & novated leasing via MaxxiaFlexible health insurance through HCFOnsite parking options, pre-tax deductionsAccess to onsite fitness facilities via ProSportChildcare services managed by KU Children’s ServicesIf interested or for more details, contact Daruka Bul, Referral In Team Leader, Outpatients Program, at 0438 814 022.Application closes at 11 pm AEST on Wednesday, 21 May 2025.Alfred Health is an equal opportunity employer, encouraging applications from Aboriginal and Torres Strait Islanders. All employees must be fully vaccinated against COVID-19 (3 doses) or hold a medical exemption, as per health mandates. For more info, visit www.alfredhealth.org.au.
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