Job Info
Location: CARLTON NORTH, VIC
Salary: Award
Job Type: Permanent position | Full time position
Job Description
Spitz Groom is a boutique, behaviour-focused grooming salon. We’re known for our calm, fear-free approach, high standards, and genuine care for both dogs and their people. We’re now looking for an Operations Manager / Office Administrator to help keep the business running smoothly behind the scenes — supporting our grooming team, managing client communications, and helping the salon stay organised, efficient, and on track.
This role is perfect for someone who loves systems, structure, and people — and who thrives in a fast-paced environment where no two days are the same. About the Role: This is a hands-on operational role supporting day-to-day admin and business management, including: Client Communication & Bookings:
* Managing incoming enquiries (phone, email, SMS, booking platform messages)
* Supporting clients through our intake and booking process
* Handling appointment changes, cancellations, and policy questions
* Keeping communication warm, clear, and professional
Office Administration:
1. Keeping the inbox organised and up to date
2. Maintaining customer records, notes, and internal documentation
3. Creating and updating templates, checklists, and SOPs
4. Supporting invoicing and