* All elements of the annual performance cycle are completed by the due date (including goal setting, mid-year reviews, EOY conversations).* Regular 1:1's, team meetings and development conversations conducted - minimum monthly cadence.* Performance issues are managed in an effective and timely manner.* Quarterly development conversations conducted with all team members.* 100% of compliance training is completed on time for team.* All health and safety, risk and compliance requirements are delivered across the team.* Effective management of budgets as per forecast with demonstrated focus on managing cost.* Demonstrated commitment to building own capability as a people leader.* Guest experience desk and/or centre management reception (where applicable) and phone duties as required.* Demonstrated focus on managing costs and budgets.* Stationery management.* Organise catering for business meetings and events.* Lost and found management.* Mail, postage and courier management.* Attend and participate in daily team huddles, centre walks, monthly meetings, etc.* Memorandums and various tenant communication preparation and delivery.* Document filing in accordance with Vicinity filing protocols.* Daily requirements of centre administration and asset team support.* Maintain up-to-date tenant information details.* Ensure all office compliance is up to date.* Provide high quality, accurate and efficient administrative services to support the centre management office.* Responsible for centre-based specialty tenant payment allocations and where required working with Accounts Receivable.* Responsible for supplier invoice processing and general ledger accounts reconciliations.* Manage procurement and accruals processing.* Work closely with the Operations Manager to assist in the accuracy and completeness of the centre's forecast and budget, maintaining management of accruals, purchase orders, suppliers and contractors* Maintain the shopping centre's monthly sales process and reporting.* Responsible for the centre's gross audited sales tasks; collecting audited sales certificates and entering information in the accounting system, adjusting variances as necessary.* Manage all Gift Card processes, including stock management, daily and monthly reconciliation and user management.* Responsible for tenant billings and recharge calculations in accordance with lease requirements.* Responsible for all account reconciliations.* Responsible for non-tenant invoice and debt management, reporting and cash allocation.* Responsible for tenant debt processes including debt letter management and assisting Retail Manager (where required) with implementing payment plans, managing activity log entries, and providing legal instructions.* Responsible for reporting, maintenance and collection of public liability insurance.* Assist with Bank Guarantee management – returns, exchanges and collections as required.* Assist Operations to achieve material improvements in centre presentation standards including minor capital projects and operating expenditure influence.* Contribute to and participate in the delivery of the centre owner reports.* Contribute to the highest level of centre presentation standards each day.* Support the Guest Experience team (where applicable) in delivering exceptional Guest Experiences and assisting in the management of customer complaints and/or feedback.* Car park administration as required, which may include processing permits, renewals, manual billing, and debt; issuing memos; invoicing retailers and non-tenants; monthly reconciliations; tenant disputes and charges; managing fine disputes on behalf of Vicinity team members; balancing income and costs associated with the car park system.* Administration Assistant/Team* Guest Experience Team* Centre Manager* Operations Team* Car Park Team* Marketing Executive* Retail Manager* Accounts Payable* Accounts Receivable* Revenue Administration* Leasing* Asset Team* An experienced professional with a strong background in administration, financial responsibilities and accounting awareness.* Experience working in teams and confident influencing others to achieve best outcomes.* Experience within an environment where the customer experience is at the centre of everything.* Proven capability in working with various stakeholders to meet deadlines and centre objectives.* Adept at the management of monthly reporting timetables, accounting software, billings recharges and receipting, reconciliations, debt management, and process efficiencies.* Ability to adapt to change in systems, policies and procedures.* Excellent customer service and administrative skills.* Professional, efficient, responsive and dependable.* Strong interpersonal, verbal and written communication skills.* Strong organisational, compliance and time management skills with the ability to multi-task and have an excellent eye for detail.* Strong financial acumen skills, proven performance to support accruals management, ability to assist with forecasting and budgeting, and a strong understanding of accounting principles.* Ability to work as a part of a team, capable of working independently, and able to develop and maintain strong relationships.* Collaborate as an Asset Team - Collaborate for best outcomes for asset and team versus best outcome for individual – Advanced.* Planning & Prioritisation - Identify the tasks required to achieve the desired outcomes and prioritise tasks in the right order – Foundational.* Customer Focused - Understand various customer stakeholders and always consider their needs when making decisions – Foundational.* Develop Strong Stakeholder Relationships - Identify, nurture and strengthen diverse stakeholder relationships – Foundational.* Problem Solving - Use logic and methods to solve problems with effective solutions – Foundational.* Health, Safety, Environment & Wellbeing - Integrate health, safety, environment and wellbeing into ways of work at asset level to ensure the safety of everyone – Foundational.* Regulatory Framework & Environment - Undertake business activity and decision making with prudent understanding and interpretation of relevant regulatory frameworks – Foundational.* Demonstrate Financial Acumen - Understand how the business operates, the market dynamics and what must be done to be a successful business, both for the short term and longer term – Foundational.* Understands Asset Vision & Strategy - Know the 'why' behind decisions and actions, think bigger than today, and plan for the future – Foundational.#J-18808-Ljbffr