**Job Overview:**
We are seeking a seasoned professional to fill the role of Counter and Debt Program Manager.
This position offers an exciting opportunity to lead a high-performing team, drive results, and make a meaningful impact on our organization's success.
The ideal candidate will possess excellent leadership skills, a proven track record in operations management, and a deep understanding of debt recovery systems and best practices.
Responsibilities will include managing team performance, maintaining customer relationships, and striving for continuous improvement. The successful candidate will work closely with key stakeholders to ensure the delivery of exceptional results.
Key Responsibilities:
* Lead a high-performing team to achieve outstanding results.
* Maintain strong customer relationships through effective communication and issue resolution.
* Develop and implement strategies to improve team performance and efficiency.
* Collaborate with cross-functional teams to drive business outcomes.
* Ensure compliance with organizational policies and procedures.
Requirements:
* Minimum 12 months experience in an operations leadership position.
* In-depth knowledge of debt recovery systems and best practices.
* Strong client and customer focus.
* Proven ability to make sound judgment calls and quick decisions.
* Employee development expertise and influencing skills.
* Highly advanced organizational skills and proven ability to prioritize effectively.
Benefits:
* Career growth opportunities within a dynamic and supportive organization.
* A comprehensive compensation package that rewards performance and dedication.
* A collaborative and inclusive work environment that fosters creativity and innovation.
* A range of employee benefits, including health and wellness programs, recognition and reward schemes, and more.
About Us:
We are a leading organization that is passionate about making a positive impact on our community. We value diversity, equity, and inclusion, and strive to create a workplace culture that is respectful, safe, and welcoming to all employees.
We believe in investing in our people and providing them with the tools, resources, and support they need to succeed. If you are a motivated and dedicated professional who shares our values and passion for excellence, we encourage you to apply for this exciting opportunity.