Job Description
This role requires strong commercial acumen, customer empathy and effective stakeholder management to minimize losses and achieve optimal business outcomes.
Main Responsibilities:
* Manage a portfolio of high-risk arrears accounts ensuring timely action to resolve outstanding debts
* Apply commercial judgement to determine suitable recovery strategies including debt write-offs or referrals to mercantile agencies
* Engage directly with customers using advanced collections techniques to secure immediate payments or establish sustainable payment arrangements
* Maintain accurate records of all customer interactions and recovery efforts supporting transparency and audit readiness
* Provide clear instructions to external mercantile agencies ensuring thorough investigation and resolution pathways
* Oversight of the repossession process ensuring compliance with regulatory requirements
Key Skills:
* Strong commercial judgement and analytical skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* High level of accuracy and attention to detail
* Compliance with regulatory requirements