Job Title: Claims and Recoveries Specialist
Job Description:
We are seeking a skilled Claims and Recoveries Specialist to join our team. As a key member of our organization, you will be responsible for managing claims and recoveries processes, ensuring timely and accurate resolution of customer issues.
* Compile information from multiple systems to support delivery of Freedom of Information (FOI) requests within regulated timeframes.
* Triage debt collection activities based on guidelines for action, legal assistance and working with debt management teams.
* Seek quotes, generate work orders and prepare invoices to recover the cost of repairing damaged assets.
* Administer debt management processes for unpaid damaged asset invoices, including outbound/inbound calls, payment arrangements, letters of demand and performance reporting.
* Prepare and complete release forms for claims settlements.
* Maintain high quality records of actions taken when managing and responding to or processing claims/administrative work.
* Triage incoming claims work, including case creation and data gathering.
Required Skills and Qualifications:
To succeed in this role, you will need:
* Experience in a customer service environment, with the ability to manage challenging conversations.
* Well-developed written and verbal communication skills, with ability to convey complex information in plain English.
* Strong financial record keeping and self-organizational skills.
* Strong attention to detail and investigative ability, to assist in identifying documentation/information relevant to claims and FOI requests.
* Strong sense of urgency / time management skills.
Benefits:
As a valued member of our team, you will enjoy:
* Flexible working arrangements where you are empowered to design your days with your team.
* Free and secure on-site parking with on-site café at our Mitcham office.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including a supporting Cover Letter and Resume.
Keyword: Claim