Overview
A local utility company in Victoria seeks a Customer Experience professional to support customers in managing their accounts and minimizing debt. The ideal candidate will have 2-3 years of experience in debt recovery, strong negotiation and communication skills, and a genuine commitment to customer service. This position offers modern work facilities, employee benefits including wellness programs, and the opportunity to contribute to community initiatives.
Responsibilities
* Assist customers in managing their accounts and reducing debt balances.
* Support the debt recovery process through negotiation and collaboration with customers.
* Provide clear, empathetic communication to customers and resolve inquiries.
* Maintain accurate records of interactions and outcomes in internal systems.
* Collaborate with teams to improve customer experience and debt recovery effectiveness.
Qualifications
* 2-3 years of experience in debt recovery or a closely related field.
* Strong negotiation and communication skills.
* Genuine commitment to customer service and customer success.
* Ability to work in a fast-paced, customer-focused environment.
Location
Frankston, AU
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