Debt Recovery Specialist
This role is responsible for collecting outstanding fees, including discussing individual circumstances and negotiating payment plans. You will work closely with internal stakeholders across all levels, including partners and executive leadership.
Key Responsibilities:
* Maintain an assigned debtor portfolio, engaging professionally with clients in accordance with firm policies to minimize overdue payments.
* Ensure accurate records of collection activities and all communications, including those with clients and internal stakeholders, are maintained at all times.
* Meet with partners to address outstanding accounts and provide recommendations as needed to enhance the collection process.
* Escalate accounts as appropriate, recommending credit provisions, work stoppages, final demands or referrals for legal action where necessary.
* Work with Partners to ensure credit practices align with established standards and policies to optimize collections.
* Assist with processing adjustments and reallocations to resolve discrepancies efficiently.
* Resolve client fee queries within agreed timeframes in accordance with established firm policy.
* Manage the Accounts Receivable mailbox, delivering prompt and courteous responses to clients.
* Contribute to ad hoc credit and administrative tasks as required to support business operations.
* Ensure strict compliance with relevant legislation, such as the Privacy Act 1988, at all times.
About You:
* Strong written and verbal communication skills, along with a professional telephone manner, to effectively engage with clients and stakeholders.
* Excellent customer service, negotiation and dispute resolution abilities to build strong relationships and drive successful outcomes.
* Ability to build rapport and influence decision-making to achieve desired results.
* Confidence in working with senior stakeholders, including executive leadership and partners, to facilitate effective collaboration.
* Strong time management and organisational skills to prioritize tasks and meet deadlines.
* Demonstrates initiative and a proactive approach to drive continuous improvement and excellence in collections.
* Ability to work both independently and collaboratively in a fast-paced environment to achieve business objectives.
* Capable of taking direction and following instructions accurately to ensure seamless execution.