Collections Representative Job Summary
We are seeking a skilled Collections Representative to join our team. In this role, you will be responsible for managing inbound and outbound customer calls to collect payments on charged-off accounts.
This is an excellent opportunity for individuals who excel in communication, negotiation, and problem-solving skills, as well as those with a strong customer service focus.
You will handle a wide range of tasks, including negotiating repayment solutions, assisting customers in setting up repayment schedules, performing skip tracing to locate assets and consumers, maintaining documentation to ensure compliance with regulations, and assisting in training new employees.
Key Responsibilities:
* Negotiate repayment solutions with customers
* Assist customers in setting up repayment schedules
* Perform skip tracing to locate assets and consumers
* Maintain documentation to ensure compliance with regulations
* Assist in training new employees
Requirements:
To succeed in this role, you will need:
* 2+ years of debt collection experience (preferred)
* Strong customer service and interpersonal skills
* Excellent organizational and time management skills
* Proficient in Microsoft Office and related software
* High school diploma or equivalent required
* Ability to work flexible shifts, including evenings and weekends
Why Work With Us?
We offer a competitive compensation package, including starting pay at $18 per hour, with opportunities for increases based on performance and skills. We also provide a dynamic work environment that fosters growth and development, a commitment to ethical practices, and a chance to make a meaningful impact within a growing industry leader.
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.