MARINA OPERATIONS ASSISTANT MANAGER
One of the world's most iconic boating locations; a vibrant lifestyle and a world class marina could be your next workplace
Our iconic 301 berth Hamilton Island Marinalocated in the heart of the Great Barrier Reef now has an opportunity for a customer-drivenMarina OperationsAssistant Manager to join our team.
The Hamilton Island Marina is located in the heart of the Great Barrier Reef, where a boating paradise awaits. With a jet airport serviced by Virgin Australia, Qantas and Jetstar, and with direct flights from Sydney, Melbourne, Cairns and Brisbane, upon arrival our guests are just minutes away from being on their vessel. This makes it the perfect location to keep their vessel to cruise and explore hidden bays, iconic beaches and discover their own piece of the Great Barrier Reef.
And that's where you come in
Your Benefits
* Save money with subsidised furnished staff accommodation
* Staff perks - discounts on restaurants and activities
* Fantastic work culture and supportive community
* Walk to work - forget city traffic
* Enjoy living and working on the doorstep of the Great Barrier Reef
Your Role
Responsible for assisting in the overall operations of the Marine Department through office administrations, monitoring of 2-way radios, coordination of berth allocations and responding to general enquiries to ensure a high level of guest satisfaction.
You will also:
* Monitor 2-way Island and 2-way VHF radios on arriving and departing of vessels for Hamilton Island Marina and moorings, including ferry's, barges commercial and private vessels.
* Respond to general enquires and complaints in a pleasant and efficient manner, taking positive action to ensure customer satisfaction.
* Respond to by phone, radio, email and fax communications.
* Ensure all information on arriving and departing vessels is up to date and accurate.
* Ensure all harbour operations with regards to vessels requiring fuelling etc is noted into the day diary and appropriate people are notified of goings-on.
* Marina Customer files are to be kept up to date and accurate ensuring all relevant paper work is on file. Ensuring all accounting procedures are in place and monitored.
* Maintain effective channels of communications; attend department briefings and employee meetings ensuring all relevant information is passed between the appropriate parties.
* Ensure uniform, grooming, hygiene and workplace health and safety practices are in accordance with the Workplace Health and safety Act and the Hamilton Island Standards.
* Responsible for ensuring booking programme 'Marina Focus' is kept updated and all required information is collected and current.
* Assist with overseeing the operations of the Marine Activities department.
* Assist with collecting budget and budget assumption information for annual pricing reviews.
* Assist with collecting and actionizing maintenance checks for Marina and Boatyard infrastructure, Marina and Marine Activities vessels, and Marina and Boatyard vehicles.
* Assist with Rostering and Time TEQ duties.
* Assist with Boatyard lift agreements, lift, and hard standing duties.
* Perform any additional tasks as requested by the Marina Operations Manager.
* Assist in any Emergency and volunteer work associated with the safety of staff and guests and cleanliness of the island as required.
* Maintain a familiarization of Marina, Boatyard and Marine Activities on-water emergency procedures, with a knowledge of current SOP's.
* Responsible for customer service to all guests in the Hamilton Island Marina, Chandlery and Boatyard.
* Oversee end of day reconciliation procedures.
* Training new staff in their roles for Marina, Boatyard and Chandlery.
About You
You will love boats, boaties and everything to do with the water. You're sharp and super organised. You are an excellentcommunicator, both written and verbal and have an unwaivering commitment to providing friendly, efficient service.
You will also have:
* Higher School Certificate (Essential)
* Strong experience in the Marine Industry (Essential)
* Boat licence (Essential)
* Full driver's licence (Essential)
* Coxswain Ticket (Desirable)
About Us
Part of the Whitsundays and in the heart of theGreat Barrier Reef, Hamilton Island is one of Australia's most spectacular and sought-after holiday destinations. Surrounded by pristine white beaches, and a kaleidoscope of coral and marine life, the island boasts 4 resort options, over 20 different culinary options, a championship golf course, a luxury Yacht Club and of course the award winning qualia resort.
Click 'Apply' to be taken to our Hamilton Island Careers page www.hamiltonisland.com.au/careers
Hamilton Island is much more than a great place to work – it's an amazing career opportunity.
Like us on Facebook: https://www.facebook.com/HIERecruitment
Follow us on Linkedin: www.linkedin.com/company/hamilton-island
#J-18808-Ljbffr