Are you a highly motivated and organized individual seeking a challenging role in collections? Look no further. We have an exciting opportunity for a Collections Officer to join our team.
About the Role
This is a dynamic position responsible for managing the end-to-end collections process, ensuring timely debt recovery, resolving billing disputes, and maintaining positive customer relationships. Your goal will be to efficiently manage outstanding accounts, resolve disputes, and maintain accurate records of customer interactions and collection activities.
Your Key Responsibilities:
* Manage and follow up on outstanding accounts to ensure timely payment, communicating effectively with customers to address any concerns.
* Resolve billing disputes in a professional and timely manner, using your negotiation skills to find mutually beneficial solutions.
* Negotiate payment arrangements where required, balancing customer needs with business objectives, ensuring that all agreements are well documented.
* Maintain accurate and up-to-date records of customer interactions and collection activities, providing valuable insights into customer behavior and financial performance.
* Collaborate with internal teams to identify and address process issues or recurring disputes, implementing improvements to enhance efficiency and effectiveness.
* Provide regular reporting on debt recovery performance and trends, analyzing data to inform strategic decisions.
About You:
* You will need previous experience in collections, credit control, or accounts receivable, as well as strong communication and negotiation skills, with a customer-focused approach.
* Able to handle difficult conversations with professionalism and empathy, you will be able to analyze complex situations and develop effective solutions.
* Highly organized, you will be able to work independently and manage competing priorities, meeting deadlines and achieving goals.
* Familiarity with financial systems and Microsoft Office tools is essential, as you will be working closely with these systems to manage and report on customer interactions and financial performance.