Key Responsibilities Leadership & Governance
* Lead and develop national transport administration teams
* Establish and maintain standard operating procedures and best-practice frameworks
* Drive accountability, performance and continuous improvement
* Coach and develop supervisors and high-potential team members
Invoicing, Revenue Integrity & Reconciliation
* Oversee national run sheet processing, driver times, POD management and invoicing accuracy
* Manage invoice processing cycles (dummy and live runs)
* Own reconciliation processes between banking and Freight Management Systems
* Analyse variances and implement corrective actions
* Prevent revenue leakage and billing errors
* Act as escalation point for complex billing and margin issues
* Partner with Finance to support collections and dispute resolution
Systems, Reporting & Data Integrity
* Define and standardise KPIs, reporting and dashboards
* Ensure FMS data integrity for billing and operational accuracy
* Lead automation initiatives and system improvements
* Reduce manual processes through workflow optimisation
Customer & Driver Setup (FMS)
* Oversee customer and subcontractor driver setup
* Ensure accurate pricing, charge rules and service configuration
* Align system setup with operational service delivery
Commercial & Margin Protection
* Review customer and subcontractor rates to protect margins
* Identify and address revenue leakage
* Provide commercial insights to senior leadership
* Support pricing reviews and contract renewals
Compliance & Operational Alignment
* Align administration and operations workflows
* Support compliance obligations including COR and fatigue requirements
* Ensure documentation is maintained and audit-ready
* Escalate non-conformances and risk matters appropriately
Supplier & Cost Management
* Manage key system and service suppliers
* Lead supplier reviews and cost negotiations
* Benchmark and recommend alternative solutions where required
Credit Risk Management
* Conduct credit assessments and ongoing monitoring of customers
* Identify payment risks, insolvency alerts and adverse credit events
* Partner with Finance on credit exposure and recovery strategies
* Provide reporting to support credit decision-making
About You
You are a confident, commercially astute leader with strong transport administration experience and a passion for structure, accuracy and continuous improvement.
Essential Experience & Skills
* 5+ years' senior experience in transport or logistics administration
* Strong Freight Management System (FMS) experience
* Proven leadership across multi-site or national teams
* Strong financial acumen and reconciliation expertise
* Experience improving processes and implementing automation
* Excellent stakeholder engagement and communication skills
Key Attributes
* Commercially driven and outcomes-focused
* Highly process-oriented with strong attention to detail
* Calm, decisive and solutions-focused
* Hands-on leadership style
* Strong sense of accountability and integrity
What's on Offer
* Senior leadership role within a growing national business
* Opportunity to shape and standardise national processes
* Strong commercial exposure and executive visibility
#J-18808-Ljbffr