Office Administrator / Office Manager
Location: 78–80 St Kilda Road, Melbourne (New Showroom & Head Office)
Employment Type: Full-time, onsite
About UsVetro Furniture is a growing Australian furniture company specialising in modern furniture for the domestic market. With a customer base spanning across Australia, we focus on delivering innovative, well-designed furniture supported by professional and efficient service.
We have recently relocated to a new showroom and office at 78–80 St Kilda Road, marking an exciting new chapter for the business. You will be joining a close-knit team and play a key role in supporting the day-to-day operations of the company.
About the RoleThis Office Administrator / Office Manager role is based at our new head office and showroom on St Kilda Road. The position supports multiple functions across the business, including administration, accounts, customer support, sales support, and general office management.
This role is best suited to someone who enjoys variety, takes pride in staying organised, and is comfortable managing multiple tasks and shifting priorities throughout the day. It is crucial to be flexible, take initiative and posses a practical attitude every day.
You will play a key role in ensuring the office and showroom run smoothly, supporting management, liaising with customers, sales agents, and warehouse teams, and contributing to a positive experience for customers, visitors, and internal stakeholders.
What We Are Looking ForWe are looking for a versatile and hands-on administrator who is capable of adapting to various tasks while staying organised. You will be comfortable moving between responsibilities, supporting different areas of the business, and responding to day-to-day operational needs.
This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes satisfaction in helping a growing business operate efficiently behind the scenes.
Qualifications & Experience
* At least 1 year's experience in a similar administration or office support role
* Strong communication skills, both written and verbal
* Excellent organisational skills with strong attention to detail and analytical ability
* Strong computer skills, including Excel, Word, and general office systems
* Bookkeeping experience and/or prior use of Xero is essential
* Experience using or exposure to Salesforce and Cin7 will be highly regarded
* Ability to work independently, unsupervised, and handle confidential information discreetly
* Team player with a positive, proactive attitude
Tasks & Responsibilities
Customer & Sales Support
* Order processing
* Preparing product presentations and materials for trade fairs and customer meetings
* Assisting customers with queries, stock requests, and spare parts
General Administration
* Processing customer claim sheets and managing credit and claims-related emails in a timely manner
* Preparing, organising, and maintaining digital records
* Handling customer enquiries via phone and email
* Maintaining and updating customer information
* Supporting general office operations and administration tasks
Accounts & Bookkeeping
* Reviewing and reconciling accounts
* Managing debtor accounts and customer payments
Operations & Coordination
* Liaising with warehouse teams and sales agents
* Supporting showroom and office coordination at the St Kilda Road location
* Assisting with ad hoc office and operational duties as required