Alfred Health is a leader in health care delivery improvement research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne from ambulatory to inpatient and home and community‐based services. On 1 January 2026 Alfred Health will come together with Kooweerup Regional Health Service, Peninsula Health, Bass Coast Health and Gippsland Southern Health Service to create Bayside Health, a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians. The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1 January 2026 all employees from the five health services will transfer to Bayside Health.
* Full time (80 hours per fortnight monthly ADO)
* Managers and Administrative Workers Grade 1 Level 1 (HS1)
* Located at The Alfred
The Department
The Alfred Health Emergency Virtual Care and Outpatients (EVO) Program delivers comprehensive emergency and paediatric clinical services alongside a range of specialist outpatient care across multiple campuses. This dynamic program supports clinical care through services such as GP Liaison Telehealth Specialist Clinics and Operations Support, ensuring seamless patient management from pre‐admission to post‐hospital care. By collaborating with general practitioners, specialists and inpatient teams the EVO Program provides coordinated high‐quality care for patients with diverse and complex health needs.
The Role
Reporting to the Administration Team Leader through the Administration Supervisor, this role is integral to supporting the smooth operation of the Outpatient Programs clinics and health services. The Administration Officer will perform a variety of clerical and administrative tasks, ensuring efficient service delivery that meets both internal standards and external reporting requirements. Key responsibilities include managing patient enquiries, processing referrals, scheduling appointments and maintaining a professional and responsive approach to patients, carers and health professionals.
Essential Skills and Experience
* Demonstrated computer proficiency including MS Word, MS Outlook and MS Excel (foundational)
Desirable Skills and Experience
* Understanding and experience supporting MBS clinics in a similar setting
* Understanding of confidentiality and privacy legislation
* Understanding of medical terminology
* Understanding and experience of Medicare billing processes
* Demonstrated ability to plan workflow, prioritise and delegate to meet deadlines
* Previous administration experience in a health setting
Staff Benefits
* Salary packaging & novated leasing through Maxxia
* Flexible health insurance coverage through HCF Health Insurance
* On‐site car & bike parking opportunities (deducted pre‐tax, subject to availability)
* Fantastic on‐site fitness facilities at The Alfred through ProSport Health and Fitness
* Childcare services at The Alfred managed by KU Children's Services
Applications
Applications without cover letters will not be considered for interview. If applicable please specify any specific requirements you require in your cover letter or CV.
Applications close 11 pm AEDT Wednesday 10th December 2025.
For all enquiries regarding this role please contact Conor Justins, Referral In Team Leader.
Diversity and Inclusion
We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability and people of all genders, sexualities and cultural backgrounds.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application materials please do not hesitate to get in touch with the contact person listed on this ad.
Vaccination Requirement
In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department's risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.
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