Job Description:
We are seeking an Operations Assistant to join our team. The ideal candidate will have excellent customer service skills, be able to work effectively in a team environment, and be flexible with their availability.
The successful candidate will be responsible for ensuring the fair and proper conduct of testing, providing administrative and technical support, and maintaining confidentiality and security of materials.
* Main Responsibilities:
* Ensure all customers receive a high-quality experience at every contact point
* Create a welcoming environment for customers by greeting and assisting them
* Identify and assess customers' needs to achieve satisfaction
* Follow communication procedures, guidelines, and policies
* Set up test rooms and equipment as required
* Verify and update customer details and provide Identity Authentication Management (IAM) to standard
* Check attendance during the test and assist customers before, during, and after the test
* Deal with queries raised by customers and test irregularities in accordance with procedure
Requirements:
* Working rights within Australia
* Understanding and commitment to maintaining appropriate standards of confidentiality and security of materials
* Proven customer service experience (one year minimum)
* Demonstrated ability to work effectively in a team environment
* Excellent communication skills
* Ability to respond flexibly to changes in priorities and time management skills
* Dependability, reliability, punctuality
* Ability to keep calm under pressure
* Availability to work on weekends
* Must be technologically savvy
* Good problem-solving skills
* Computer skills, including Microsoft Office, ability to perform basic diagnosis and troubleshooting of computer software, hardware, peripherals, and computer network
Benefits:
We offer a competitive salary and benefits package to our successful candidates. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.